All Products Support Forum

It is 5:46am Sunday morning here in Southern California and again after 3 days of calling Ionos I am not receiving emails sent to me using Thunderbird 102.0.3 especially Spam emails I would like to block and mail in sub folders having saved emails. And this morning I cannot send emails from my TB account. This has been going on for a few days. Back a few days ago I would receive junk/spam mail and add those emails to block list using TB. Now those emails stay in Ionos site mail account and are not forwarded to my TB account. I cannot send emails from my Ionos site when using TB. Why is this a happening and how to fix it. Thanks

I have just installed Thunderbird to my new (Widows 11) computer while still keeping it on my old Windows 10 one. But when a new email arrives and is opened ON ANY ONE of the Thunderbirds, it does not come to the other. But it still arrives to both my ANDROID phone and tablet, and still exists on the server. Seems like only ONE Thunderbird can retrieve emails, which doesn't make sense. Any help?

I set up thunderbird email account on my computer and my iphone. I can only send and not receive emails on my computer account and I can only receive and not send from my phone account. When I try to send emails from my phone the email bounces to my outbox where it sits and I get a message that says "Cannot Send Mail The sender address was invalid" I think something was off in the initial setup because this problem has persisted from the beginning however I cannot figure out how to fix it. Need help please so that email sends and receives from either location: computer or iphone.

Computer crashed. Trying to reinstall thunderbird. Thunderbird does not recognize configuration info for my roadrunner email. Thunderbird is working fine with that email on my other computer.

Hi,

I installed TB on my laptop but i can't setup any email: i tried gmail, yahoo and ik with the same negative result. I'm on setup page, write email and password (remember password check marked), then google page opens for verification and i allow TB to everything. For Google is ok and i received an email that confirm TB is allowed to see, modify etc but in TB error says: "Unable to log in at server. Probably wrong config, username or password" but if it was wrong i can't be log on Google. About configuration, that is automatic, i have this:

Incoming server Protocol: IMAP Hostname: imap.gmail.com Port: 993 Connection security: SSL/TLS Authentication method: OAuth2 Username: mine Outgoing server Hostname: smtp.gmail.com Port: 465 Connection security: SSL/TLS Authentication method: OAuth2 Username: mine

Same problem with other email account I've try to find a solution by reading support but... Someone can help me?

System is win 11, latest TB, personal gmail account of long standing. I want to use TB as my email program for gmail. After installing TB, it asks for my gmail login and password, and recognizes the account, defaulting to IMAP, Oauth2, etc. When I press "done", I get a google screen saying that TB want authorization to access gmail files. But when I press "allow", the TB page shows an error message under the password field reading "Unable to log in at server. Probably wrong configuration, username, or password." I understand it is looking for my gmail username and password, and these are correct. I have tried this many times, including with variations: removing and reinstalling TB, creating a pw just for TB in gmail (subsequently deleted). I have read all of the gmail installation help notes at Mozilla. Most relate to a 2022 change in gmail re Oauth2. Nothing helps. Any advice?

I want to move TB from a win 7 machine on the C: drive to a win10 machine on the E: drive. I downloaded a fresh copy of TB to the win 10 machine and installed it in the D: drive. Completed set up and can send/receive emails. I copy/paste the profiles folders using a usb stick, putting it in the same folder on the D: drive as TB. However, TB doesn't see it. In Troubleshooting help, Environment variables, it clearly shows the roaming folder as C:, while the program is clearly D:. What have I done wrong and how do I correct it please? Screenshot of Environment variable below.

I just installed the latest Version of Firefox 101.0 for Windows 10. Then when I tried to download a pdf file from my yahoo mail I received the following message: "Problem loading page" Firefox Can’t Open This Page To protect your security, dl-mail.ymail.com will not allow Firefox to display the page if another site has embedded it. To see this page, you need to open it in a new window. Learn more… Open Site in New Window Report errors like this to help Mozilla identify and block malicious sites

So, in order to open the page I have to press "Open Site in New Window"

Please advice why happened this issue and how can be fixed.

I recently made the (apparently) foolish decision to allow Firefox to upgrade using the Play store App. This is on a Galaxy S8 running Android 9. Firefox 109.2.0 was installed and upon opening the App, all of my user data was gone. No tabs, bookmarks, saved passwords or other settings were available.

This is unacceptable. There appears to be no way to recover the lost information, but I am opening this case to determine if there is a recovery strategy. Of course, I don't really want to run version 109.2.0 and will revert back to something that works without losing data as soon as the missing data is recovered.

I'm not sure why the Firefox Devs seem to think that user data is a disposable and unimportant item, but I would encourage a full review of their processes to determine why they have failed so badly.

In the meantime, if anyone has a method that might be used to recover the old profile data, that would be very helpful.

Some notes: 1) No, I don't use Sync (or whatever they are calling it today) because it is a security risk in my view to have any third party including Mozilla know my bookmarks. 2) about:profiles does not work. 3) I'm not sure what version was installed earlier, but AdBlock Plus was working fine, so it may have been a year or more since my last update.

Thanks in advance for any help you can provide.

Tell me how to "re" install my previous version of 113.02 and then fix this bug. Don't know where to get "old" versions to download and will old version just "install" right over the version installed and keep all the bookmarks, etc.?

FF 102.3.0esr (64-bit) says 'You are currently on the update channel' but doesn't update. I see 102.5.0 is available. Originally said policies managed by organization. Enterprises Policies. I Deleted [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Mozilla\Firefox]. Enterprises Policies now gone, but message hasn't changed nor can I update.

Greetings everyone,

Firefox is my preferred browser and I really prefer the Firefox Engine over Chromium that most other browsers use.

I want to install a backup browser that runs the Firefox Engine in case my Firefox browser has a problem.

I searched a lot and I thought installing this would be the best option: https://www.mozilla.org/en-US/firefox/developer/

However, I’m worried that installing the Firefox developer edition will change my Firefox installation…

( :( :(

Hello, I'm having various problems with Win 11 and, before anyone says it, I can't run setup from the iso as a repair (this is one of the problem). So am finally thinking of biting the bullet and doing a clean instal. What I always find to be the biggest bedbug is setting up Thunderbird again, since I have about 6 accounts. Is there an easy way of making a copy of al the account settings to restore? Alternatively, do I simply copy back the profile(s)?

I'd love to have Firefox release version and Firefox beta installed side-by-side on my Mac. Is it possible? If not, how do I make it so without encountering weird problems? If any from Firefox's dev team are reading this, please just make this possible. Chrome and Edge do it. Firefox should, too, IMO. Thank you.

I amin 102.2.2. When I look in "about", it says it is up, to, date.

However, I get an message asking me to download a newer version. When I do that, it does not install., password does nit match!

with the current changes to Gmail, its finally time for me to upgrade from Eudora to Thunderbird. I've read through some of the prior questions, googled the issues with Gmail and have come back here. what must I do to migrate Eudora to Thunderbird smoothly.

will I still have the mailboxes that I have in Eudora, what about the numerous email accounts I am now using with Eurdora?

thanks in advance

Steve

Recently tried upgrading from 91.x.x -> 102.x.x. Everything seems to go fine, with one critical show-stopping problem -- any attempt to connect to outlook.office365.com fails. Completely.

Under 91.x.x, I use POP as server type, server name is outlook.office365/com, SSL/TLS, and OAuth2 for connection and authentication security, respectively. Set up this way, port defaults to 995. Works *perfectly* under 91.x.x.

But, using the *exact* same setting under TBird 102, absolutely refuses to connect. At all.

Any suggestions as to what to look for?

I just got a new computer. I've imported my address books, but autocomplete does not function, and a search of the address book returns nothing. It's as if Thunderbird thinks the address book is empty. I've tried importing in different file types, with no difference. Everything was imported to Personal Address Book, and that is selected in Settings. I'm using Ver 102.1.0. I have no add-ons. I've tried in Safe Mode, and it still doesn't work.

It seems like no matter what I do, I can't get Firefox to download files from Google Drive. It loads for a moment, then it says "The page isn’t redirecting properly". I have confirmed that it's only Firefox because I can download files from Google Drive with Google Chrome. I have disabled Enhanced Tracking Protection, selecting the Standard Enhanced Tracking Protection Setting, and even refreshing Firefox. Though, I noticed that it only works on incognito mode for whatever reason.