Showing questions tagged: Show all questions
  • Archived

Password Export and Login

I am unable to export password and logins to anywhere when I click the 3 dots its gives me the option and pop up warning but after that it goes away and does not give me … (read more)

I am unable to export password and logins to anywhere when I click the 3 dots its gives me the option and pop up warning but after that it goes away and does not give me the download screen to send them anywhere, running 107.0.1

Asked by Mark J Bush 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox backspace doesn't work in new iCloud Calendar on the web...

Hi all, Apple has revised/updated their iCloud web portal. The backspace key no longer registers in the iCloud Calendar app on the web. This is specific to Firefox on … (read more)

Hi all,

Apple has revised/updated their iCloud web portal. The backspace key no longer registers in the iCloud Calendar app on the web. This is specific to Firefox on Windows - I've tried other web browsers to access iCloud web portal and Chrome's backspace key registers so its not an Apple iCloud problem, just Firefox. Is there a setting or do I have to wait for an update?

Thanks in advance.

Asked by wm_cheng 7 months ago

Last reply by zeroknight 4 months ago

  • Archived

Firefox does not see Canon printer

I am running Unix Ubuntu 22.04 with Firefox 104.0.01 (64 bit). My Canon LBP 6230DW works fine in my word processor and in Chrome, but it does not show up in the Printer d… (read more)

I am running Unix Ubuntu 22.04 with Firefox 104.0.01 (64 bit). My Canon LBP 6230DW works fine in my word processor and in Chrome, but it does not show up in the Printer destination field when I am in Firefox. The only print option is to "Save as PDF." How do I get the Canon to be a print destination in Firefox?

Asked by CMayer1 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Your Firefox profile cannot be loaded. It may be missing or inaccessible

I am having trouble to open firefox browser for ubuntu 20.04(focal). I have also delete mozilla folder from cache and then reinstalled again. I have tried to rename pro… (read more)

I am having trouble to open firefox browser for ubuntu 20.04(focal). I have also delete mozilla folder from cache and then reinstalled again. I have tried to rename profileini file. Finally I have uninstall and install using terminal by "sudo apt install firefox" but still I am getting this error "Your Firefox profile cannot be loaded. It may be missing or inaccessible".

How to resolve this.

Thanks in advance.

Asked by ms.sona.12 11 months ago

Last reply by cor-el 11 months ago

Certain videos on certain web pages won't play.

I have been a Firefox user for most of my time on a computer and that's a lot of years. A regular site I visit is Townhall.com. A few months ago I could no longer play vi… (read more)

I have been a Firefox user for most of my time on a computer and that's a lot of years. A regular site I visit is Townhall.com. A few months ago I could no longer play videos because the link (video screen) would not appear. The text below where the screen should have been appears. I worked with Townhall on this and we could not solve it. Interesting was that periodically the link would appear but now doesn't appear at all. So I am forced to use MS Edge for Townhall videos.

Then it happened on another site I frequent - RacerX.com. When I try to play a video I get a blank screen with the message: "Unfortunately your Targeted Advertising privacy settings prevent us from showing you this YouTube Video. Please update your consent to see this content." I cannot find anything in settings which should cause this. I changed nothing. Settings are the same as they've been for years. So now for RacerX videos I have to use MS Edge.

I would prefer to continue to use Firefox as my browser but switching back and forth is not productive. As much as I do not want to make MS Edge my default browser it looks like I will have no choice unless you can help me solve this issue.

Asked by miscthings4 2 months ago

Last reply by cor-el 1 month ago

  • Archived

PASSWORD MANGER

I have sent several emails and get no reply, how am I suposed to fix check or see my saved passwords if they all look like this...3b4a3f36-7056-4eee-bcb3-2b0838fa07e1 … (read more)

I have sent several emails and get no reply, how am I suposed to fix check or see my saved passwords if they all look like this...3b4a3f36-7056-4eee-bcb3-2b0838fa07e1

Asked by The Boss 2 years ago

Last reply by cor-el 1 year ago

  • Archived

Want to permanetly replace Firefox's printer dialog with System Dialog Box

I don't like the new printer dialog box Firefox came up with. It is too basic. 9 times out of 10 I have to click over to the System Dialog Box. Is there any way I can … (read more)

I don't like the new printer dialog box Firefox came up with. It is too basic. 9 times out of 10 I have to click over to the System Dialog Box. Is there any way I can permanently switch to System Dialog Box? I am running Windows 11/64

Asked by aniawa 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

Lame game

I play a game at Vegas World. It's basically a free online slot machine site. I have played it for years with Chrome. Recently switched to Firefox. Playing an auto spin s… (read more)

I play a game at Vegas World. It's basically a free online slot machine site. I have played it for years with Chrome. Recently switched to Firefox. Playing an auto spin slot game, Firefox gets slow and hangs after about 25 spins. Chrome will go for 10,000 spins. So, Firefox is useless on game sites. I don't really expect a fix or solution. And I don't actually expect to use Firefox by the end of the day.

Asked by wisemagic1 3 months ago

Last reply by zeroknight 3 months ago

  • Archived

Helvetica font renders blank after updating to 112 via snap store

After running `snap refresh firefox`, many sites I use no longer render any text. Via some fiddling via the developer console, it appears to be that any text with `font… (read more)

After running `snap refresh firefox`, many sites I use no longer render any text.

Via some fiddling via the developer console, it appears to be that any text with `font-family: Helvetica`. Removing that CSS restores the text, adding it removes the text.

There's a fix for CVE-2023-29537 in this release that affects font initialization - possibly related?

Asked by daniel270 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Extensions

Now that extensions are hidden behind the puzzle icon, I can no longer control any of them directly. Case in point: Ghostery. I can't access the app to change its paramet… (read more)

Now that extensions are hidden behind the puzzle icon, I can no longer control any of them directly. Case in point: Ghostery. I can't access the app to change its parameters, but can only turn it on and off. Why can't I move these extensions directly to the menu bar, where I can see them and manipulate them?

Asked by thos_huxley1 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Can't print selection of web page using Firefox. 'Print Selection Only' option is grayed out.

Using Firefox v91.11 I can't print a selection from a web page as the 'Print Selection Only' option is grayed out. This has never been an issue for me in earlier version… (read more)

Using Firefox v91.11 I can't print a selection from a web page as the 'Print Selection Only' option is grayed out. This has never been an issue for me in earlier versions but appears to have been a problem with Firefox going back many years. This is the second time I have asked for help in solving this so I would really appreciate a response as I can't find a solution anywhere.

Note that the issue is only a problem when trying to print from a web page using Firefox v91.11. Safari doesn't even offer this option but the option is there and works in Chrome.

Thank you

Asked by drewwilliamson86 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

Firefox shows red tint in images that I upload

When I upload an image with Firefox, it typically shows a red tint. I've seen similar reports from decades ago so I disabled `gfx.color_management.mode` in `about:config`… (read more)

When I upload an image with Firefox, it typically shows a red tint. I've seen similar reports from decades ago so I disabled `gfx.color_management.mode` in `about:config`, but that didn't help, even after restarting the browser and the computer. I disabled a couple of related settings, but that also didn't help. What else could I try?

Asked by leonhard 5 months ago

Last reply by zeroknight 5 months ago

  • Archived

Saved Bookmarks keep disappearing from view in the Toolbar Bookmark Sidebar

I've noticed this issue happening randomly, some of my toolbar bookmarks listed on the sidebar just up and disappear from view. As if they were never there. But I know th… (read more)

I've noticed this issue happening randomly, some of my toolbar bookmarks listed on the sidebar just up and disappear from view. As if they were never there. But I know they're still saved because when I click to Manage Bookmarks and check them there, they show up fine. The toolbar just randomly hides them for whatever reason, and I can only fix it by closing Firefox and opening it again.

I'm on the current version. I remember accessing about:support and clicking on Verify Integrity while trying troubleshoot some other issue, but don't know if that could've caused it though.

Asked by Felis-2 8 months ago

Last reply by cor-el 6 months ago

  • Archived

Firefox freezes with every case of opening location choosing window

I've encountered a very weird behavior: when selecting where to save a file or selecting a file to upload, the browser hangs 100% of the time. Even when I go to about:m… (read more)

I've encountered a very weird behavior: when selecting where to save a file or selecting a file to upload, the browser hangs 100% of the time.

Even when I go to about:memory, click Load, the path selection window appears - regardless of whether I select a file or close the window, the browser hangs and the window stops responding. I tried waiting for several hours - to no avail. Only restarting helps. Same with the upload selection window - regardless of whether I selected a file to upload or closed the selection window, the browser hangs. Before freezing permanently, the mouse cursor stops moving, then lags around a bit before recovering.

I tried cleaning download history, cache, recreated profile, restarted without extensions, in safe mode, disabled antivirus - always the same result.

Please advise me, maybe someone has encountered something like this - I really don't want to start using Chrome. My OS is Windows 11. Thanks in advance.

Asked by madd.korben 7 months ago

Last reply by mikey-d 3 months ago

  • Archived

Encrypted HTTPS websites always ask if I want to trust the certificate

I am using Mozilla Firefox 64-bit with version 107.0 on Windows 10 21H2. I connect very often to HTTPS websites without a valid certificate. Often with certificates issue… (read more)

I am using Mozilla Firefox 64-bit with version 107.0 on Windows 10 21H2. I connect very often to HTTPS websites without a valid certificate. Often with certificates issued by themselves. Before it was always enough to say "I trust this website" once. Now the question comes again and again, whenever I connect. What could be the cause of this?

Asked by Andreas Fendt 1 year ago

Last reply by TyDraniu 1 year ago

  • Archived

Control + Shift + P doesn't work

This command doesn't work, and I've seen others with the same issue and no one ever gave a response on how to fix it. I'm assuming the same thing will happen here, but I… (read more)

This command doesn't work, and I've seen others with the same issue and no one ever gave a response on how to fix it.

I'm assuming the same thing will happen here, but I just started using Fire Fox and really hope someone can give some resolve.

I tried running with no extensions too, it still didn't work.

Microsoft Edge Control + Shift + N works

Chrome Shift + N works

I tried this solution "Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem. " It didn't work.

Please could someone help me. Firefox has been my favorite go to browser, but now I am forced to look for alternatives.

Asked by rlpzboss02 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Enhanced Tracking Protection NOT Detecting Trackers on All Sites I Visit

Hi, I have come across an issue where the Enhanced Tracking Protection (ETP) feature has stopped working on every single website I visit. Every website I visit, the ET… (read more)

Hi,

I have come across an issue where the Enhanced Tracking Protection (ETP) feature has stopped working on every single website I visit.

Every website I visit, the ETP icon is greyed out and not detecting any trackers.

For instance, when visiting the independent website, the ETP icon usually glows blue to indicate there are trackers. However, now, it is just greyed out, which is incorrect.

So far, I have done the following troubleshooting steps to fix the issue, but I have had no success:

  • Uninstalled and reinstalled Firefox
  • Signed out and signed back in
  • Disabled and removed all extensions
  • Cleared cookies, cache, history, site settings, etc.
  • Opened Firefox in Troubleshoot Mode (with extensions disabled)
  • Deleted my profile/files and created a new one

I have also checked this article: https://support.mozilla.org/en-US/questions/1327504

Can someone please help me with this, as I have no idea what else to do to fix this issue?

I started Firefox from scratch with a new profile, and the ETP worked for a short period, but when I closed and restarted Firefox, it just stopped working on every single site - this keeps persisting.

Any help would be appreciated!

Asked by Anand Prajapati 9 months ago

Last reply by zeroknight 8 months ago

  • Archived

Firefox Crash Bug Report

Firefox On Linux Persists with a problem that many webpages that are useful,such as wikipedia,youtube or any others crash the browser because for no reason,it returns an … (read more)

Firefox On Linux Persists with a problem that many webpages that are useful,such as wikipedia,youtube or any others crash the browser because for no reason,it returns an error message saying that i have multiple tabs open when there are only 2 tabs shown at the screen at one time,is this normal? i found this out in 100.0.2 and no,some useful websites like troubleshooting or websites with multiple file links for example can still run like they normally would

Asked by robinarensgamer 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Synchronization failed

Hello Today, after installing the new Windows, I also installed the Firefox browser. But after I logged into my regular Firefox account, none of my previous account infor… (read more)

Hello Today, after installing the new Windows, I also installed the Firefox browser. But after I logged into my regular Firefox account, none of my previous account information, including plugins, bookmarks, and passwords, synced. I used this account for several years and all my information was stored in it. please guide me.

Asked by Dovit 9 months ago

Last reply by jscher2000 - Support Volunteer 9 months ago

Go back one page, not working on Microsoft forum website

I searched Microsoft forum and opened the first link (https://answers.microsoft.com/en-us). On Firefox, Go back one page (back arrow) button was not working on this websi… (read more)

I searched Microsoft forum and opened the first link (https://answers.microsoft.com/en-us). On Firefox, Go back one page (back arrow) button was not working on this website.

Asked by s malik 4 months ago

Last reply by jonzn4SUSE 4 months ago