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  • Archived

Mozilla page said my account is inactive!!!

When I just went on Mozilla it said that my account was not active and took me to a page that said 400 error. It didn't look right so I hit on it and it took me to Mozi… (read more)

When I just went on Mozilla it said that my account was not active and took me to a page that said 400 error. It didn't look right so I hit on it and it took me to Mozilla page and the message saying my account was not active was gone. I feel like I am getting directed to fake pages.

Asked by Susan Kaszuba 7 months ago

Last reply by Paul 7 months ago

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account emails

I've received an email about the change from Firefox account to Mozilla account. But it came to an email address that I removed from my Firefox account months ago, and no… (read more)

I've received an email about the change from Firefox account to Mozilla account. But it came to an email address that I removed from my Firefox account months ago, and not to either the primary or the secondary email addresses that are on the account now. How come?

Asked by thomson91400 7 months ago

Last reply by nicholas.thayer 7 months ago

  • Archived

Mozilla-Account for all services

Dear Community, today I received an announcement from Mozilla that Firefox Sync becomes Mozilla Sync. Included are services like VPN, Pocket, Monitor and Relay. I thin… (read more)

Dear Community,

today I received an announcement from Mozilla that Firefox Sync becomes Mozilla Sync. Included are services like VPN, Pocket, Monitor and Relay.

I think it would be super great, if there is also a possibility to synchronize Thunderbird settings and apps. If you run multiple devices with Thunderbird, there would be a great benefit.

Best wishes, Adrian

Asked by Firefox-Account 7 months ago

Last reply by TyDraniu 7 months ago

  • Archived

fire fox browser ay hindi aktibp

Kung naka sign-in o actibo ang account ko ay hindi gagana ang browser peru noong nag log out ako sa account ko ay gagana na ang browser at bakit ganito ang browser … (read more)

Kung naka sign-in o actibo ang account ko ay hindi gagana ang browser peru noong nag log out ako sa account ko ay gagana na ang browser at bakit ganito ang browser

Asked by Arnolddupio 8 months ago

Last reply by Paul 8 months ago

  • Archived

firefox not sending codes to email

Facts 1. I reset my desktop and needed to login from scratch. 2. I have 2 step authentication on 3. I forgot which authentication app I used for firefox 4. So I used ema… (read more)

Facts 1. I reset my desktop and needed to login from scratch. 2. I have 2 step authentication on 3. I forgot which authentication app I used for firefox 4. So I used email to login (or try to login anyways).. I requested several emails

Problem 5. The EXACT same situation here (https://support.mozilla.org/en-US/questions/1356051#question-reply) happened to me: firefox claimed they were sending me emails, that had codes but didn't receive ANY email

More facts: 6. I read the article cited in 5. And installed authy, and sure enough was able to login 7. I got multiple back up options to log in now (got plenty of emails now)..

QUESTION: 8. Why did I get emails from 6. But not 4.? I suspect something is messed up on the security side of Firefox

See image

Asked by seeker 8 months ago

Last reply by Paul 8 months ago

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Firefox Account Recovery

My phone was in middle of crashing so I got a back up plan with Goog one , however they lost almost everything. Lost passwords etc. Had to reset my Firefox password, didn… (read more)

My phone was in middle of crashing so I got a back up plan with Goog one , however they lost almost everything. Lost passwords etc. Had to reset my Firefox password, didn't have my account recovery key before, lost with Goog, now I have found my Account Recovery key returned, couldn't find anywhere in my account that shows where to enter the Key to recover saved data in Firefox, clicked on forgot password after trying my real password to no avail. Where do I enter recovery key. Email I got MozillaFirefox only said I can now use Mozzila Support said nothing about account recovery. Thank you

Asked by Douglas Selland 8 months ago

Last reply by Paul 8 months ago

  • Archived

Business email locked out of. Critical. Nothing has worked to fix it. Would like to chat with someone.

I don't know if syncing's the problem. My business email is locked. I haven't been able to use it and it is critical that I have this working. Can I chat with someone?… (read more)

I don't know if syncing's the problem. My business email is locked. I haven't been able to use it and it is critical that I have this working. Can I chat with someone?

Asked by jmcgarigal 8 months ago

Last reply by Paul 8 months ago

  • Archived

Firefox on Kindle Fire HD 8 will not let me sign in

Hello, I recently changed my password for my Firefox account and now I was unable to enter my new password to log in. I logged out of my account to see if it would work, … (read more)

Hello, I recently changed my password for my Firefox account and now I was unable to enter my new password to log in. I logged out of my account to see if it would work, but to no avail, and now I am signed out completely with the all my attempts to sign back in resulting in a forever-loading page.

Installing another version of Firefox does not work, as it tries to redirect me to the Google Play Store (which Amazon devices do not support). The method I tried to use is in the following link: https://www.mozilla.org/en-US/firefox/all/#product-android-nightly. If this is the way to do so, would I have to uninstall my current version of Firefox?

Thank you.

Asked by Middy 8 months ago

Last reply by Paul 8 months ago

  • Archived

Authentication application.

Hi, trying to sync to a new phone, scan the QR on pc and on phone get "open your authentication app and enter security code" Whats the app? I get no text on phone and no … (read more)

Hi, trying to sync to a new phone, scan the QR on pc and on phone get "open your authentication app and enter security code" Whats the app? I get no text on phone and no email to FF account email, or any of my other email accounts, all spam and junk checked. I did get to the ten number authentication once, and tried 2 of my codes, and it would not recognize them either. I didn't want to keep burning codes. Thanks.

Asked by pherm63 9 months ago

Last reply by Paul 9 months ago

  • Archived

Need to change my email address

I have tried several times to change to my new email address which is [edited] @gmail.com. My old email address ([edited] @cableone.net) in the Firefox profile does not w… (read more)

I have tried several times to change to my new email address which is [edited] @gmail.com. My old email address ([edited] @cableone.net) in the Firefox profile does not work anymore. Please help.

Asked by Len 9 months ago

Last reply by Paul 9 months ago