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  • Archived

Which files I need to recover my password?

Hi everybody this will be a long question, and I would be really grateful for any kind of help anyone could give me, this is my case: I use `firefox-sync` to manage all … (read more)

Hi everybody this will be a long question, and I would be really grateful for any kind of help anyone could give me, this is my case:

I use `firefox-sync` to manage all my logins information and firefox-sync's password is the unique password I save manually.

Currently I has problems with my O.S and I decided reinstall it. But also I have 2FA enable for mostly of my accounts, and firefox-sync is not the exception, and firefox-sync's 2FA is based on my gmail, so when I tried get logged on firefox-sync, firefox asks me for my verification code, but my verification code is in my gmail, and my gmail's password is in firefox-sync.

So I lost access to all my accounts, I lose my gmail, github, gitlab, stackoverflow, discord, etc etc... :'(

From the gmail side, I tried all that gmail let me try but unsuccessfully.

So, the only possibility that I see, is recover the information of the formatted partition and rebuild the previous state of Firefox. I mean:

Reading about firefox loggins, and taking a look to firefox's workdir (`$HOME/.mozilla`), I see firefox saves login's info in a json file located in `$HOME/.mozilla/$profile$/logins.json`.

So the basic idea is with a data recovery tool, try recover `.mozilla`s directory and replace it over the current environment so when I start firefox can get access to my login's info. But I'm not sure how much it is possible to recover the whole directory, and if is not posible, my question is:

What files next to `logins.json` should be my recovery targets to replace inside the `.mozilla` folder in order to reconstruct my accounts login information?

Asked by 04l3xxxx 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Can NOT download .zip archives from usual spot on my iMac, I CAN download the images

I frequent Creative Fabrica a lot, I have had a subscription there for well over a year and never had any problem downloading anything, never had so much as a warning abo… (read more)

I frequent Creative Fabrica a lot, I have had a subscription there for well over a year and never had any problem downloading anything, never had so much as a warning about the website. This website is larger than Creative Market. I purchased the ability to download in a subscription there, my payments are all made on time.

Even then, I am trying to download free "daily gifts" (fonts & graphics), and this is the first time I have tried on my iMac, but FireFox does nothing, and I cannot download the .zip archive, even though I can download the image files.

I have been downloading from elsewhere across the internet just fine. I usually use FireFox because I like it better than Safari (and a lot more than Chrome or Chrome Edge), until this issue.

So, what's the deal?

I heard about restarting in safe mode, but have no idea how, I always have such an issue getting FireFox to restart for updates, already (and why doesn't it offer the button to do just that?).

Asked by Doug 1 year ago

Last reply by cor-el 1 year ago

  • Archived

scanning a document

I need to scan a document and attach it to an email. It has been years since I did this and don't remember how to do it now. Need help to scan on my printer so that I ca… (read more)

I need to scan a document and attach it to an email. It has been years since I did this and don't remember how to do it now. Need help to scan on my printer so that I can attach from my scans file.

Asked by buddyh 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Prevent Firefox from remembering/displaying login names for sites which are not set to remember credentials

Prevent Firefox from remembering/displaying login names for sites which are set to not remember credentials I regularly see suggested login names for sites such as my cr… (read more)

Prevent Firefox from remembering/displaying login names for sites which are set to not remember credentials

I regularly see suggested login names for sites such as my credit card companies. I highlight them, delete them, and days later, they are back again. I never want selected web site login pages to show suggested login names. How do I prevent Firefox from doing this.

I do wish to have user ID and passwords auto-filled for some sites. I am happy with some Forms data being remembered, such as name & address.

Suggestions ???

Asked by bruce.briggs 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

moz-safe-about files randomly generated

Hi, For quite some time now, when I browse some websites, random empty moz-safe-about htm files are generated and downloaded. I tried to google to see if I could find an… (read more)

Hi,

For quite some time now, when I browse some websites, random empty moz-safe-about htm files are generated and downloaded. I tried to google to see if I could find an answer to this but everyone seems as confused as me.

Regards

Asked by dansok79 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Downloading Account statements from E-Trade Brokerage, online ?

Howdy; My name is Michael. I am failing to download brokerage statements from the E-Trade Brokerage internet site. I have enclosed what appears on the screen when I do… (read more)

Howdy;

My name is Michael.

I am failing to download brokerage statements from the E-Trade Brokerage internet site.

I have enclosed what appears on the screen when I double click the 'Account Statement, for July, on the E-Trade Brokerage internet site: 'Download failed"

mhtml:file:///C:/Users/Murphy/OneDrive/Documents/Screenshot%20of%20FAILED%20%20download%20from%20E-Trade%20Brokerage;%20July%2024%202022.MHT!cid:C99A0122FB3A4B70955F09696A534DEA@dns

2. I have attached the E-Trade Account Statement page.

What can I adjust to download these E-Trade account statements ?

           Respectfully
              Michael

Asked by Michael Kevin 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

How to get back password firefox didn't save

I made a new weibo account that needed an password. I used firefox's auto gen password and selected save password. But firefox is not saving this password, nor is it auto… (read more)

I made a new weibo account that needed an password. I used firefox's auto gen password and selected save password. But firefox is not saving this password, nor is it autofilling or in the saved login section in the settings. I always had this problem. Now i need this password because weibo requires me to use my username instead of my number to get my account back. But I didn't even make an username yet because I can't log in after I made an account. I just need to get this password back.

Asked by sabrinajia12345 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Media Feature Pack is installed but not used by firefox

I am using Windows 10 Enterprise N, Version 21H2 and installed the Media Feature Pack through the Optional Features tab. But even though other browsers have picked up on … (read more)

I am using Windows 10 Enterprise N, Version 21H2 and installed the Media Feature Pack through the Optional Features tab. But even though other browsers have picked up on that and can play e.g. Twitch streams etc. appropriately, while Firefox still shows the `this video is unavailable or not supported in this browser` error message.

Asked by spma1 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Access Denied to Kroger.com. I was able to access it yesterday.

I accessed Kroger.com yesterday. Today it says: You don't have permission to access "http://www.kroger.com/weeklyad" on this server. Reference #18.440dde17.1661260145.3… (read more)

I accessed Kroger.com yesterday. Today it says: You don't have permission to access "http://www.kroger.com/weeklyad" on this server.

Reference #18.440dde17.1661260145.3dfa69c

What's happening? I'm not able to fix it.

Asked by 139Psalm 1 year ago

Last reply by cor-el 1 year ago

  • Archived

some youtube videos are not playing

Some videos on Youtube are loading endlessly, I know the problem is with Mozilla because others explorers play the same videos at once, without any problem. I've alread… (read more)

Some videos on Youtube are loading endlessly, I know the problem is with Mozilla because others explorers play the same videos at once, without any problem.

I've already cleaned the cookies and updated Mozilla to the last version as some might recommend it to do, however problem persists. Any idea of what could be the problem?

(I use Pocket tube from a while ago, but I am starting to think it might be that the problem even though this is a recent problem)

Asked by pokechristo 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox does not play videos for francetvinfo.fr although other browsers do

I cannot play videos for francetvinfo.fr on Firefox on WIndows 10 although I can on other browsers and on Firefox app on my Android tablet … (read more)

I cannot play videos for francetvinfo.fr on Firefox on WIndows 10 although I can on other browsers and on Firefox app on my Android tablet

Asked by oconnormj137 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Unable to get online on Firefox

I made a couple changes on my Firefox browser in the last few days and I am unable to get online anymore. I made one change to allow Firefox to use information to help i… (read more)

I made a couple changes on my Firefox browser in the last few days and I am unable to get online anymore. I made one change to allow Firefox to use information to help improve their product and I also accepted a Bing addition to Firefox which I later removed.

I just want it to work again, but I don't know what to change or what to do.

Asked by robeauchamp 1 year ago

Last reply by RachelGomez161999 1 year ago

  • Archived

How To Make Firefox Work With More Websites

I find that many companies' websites are incompatible with Firefox. Some are so distorted that you cannot read them. Others look perfectly normal, but you cannot intera… (read more)

I find that many companies' websites are incompatible with Firefox. Some are so distorted that you cannot read them. Others look perfectly normal, but you cannot interact with controls. The usual case is a dropdown where you select a value, such as a date. Either you cannot see the values to select them, or when you click to select one, the dropdown just closes up. Is there some type of compatibility setting I can make that will fix this?

Asked by willhandley 1 year ago

Last reply by cor-el 1 year ago

  • Archived

CAMA and mirophone

Face book messenger says Couldn't connect to your camera or microphone Your camera or microphone are either not connected or not supported. For troubleshooting suggestion… (read more)

Face book messenger says Couldn't connect to your camera or microphone Your camera or microphone are either not connected or not supported. For troubleshooting suggestions, and information on supported browsers, visit our Help can not get answers rather talk to person

Asked by fpowers51 1 year ago

Last reply by cor-el 1 year ago

  • Archived

recovery key

I have no idea what my recovery key is nor where it would be. I do not remeber my password since I am always on the same laptop. I have several issues with firefox for a … (read more)

I have no idea what my recovery key is nor where it would be. I do not remeber my password since I am always on the same laptop. I have several issues with firefox for a while now and need to either restore or remove and download new. I cn afford to lose many of my bookmarks

Asked by keath 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Restore Firefox status from before a synchronisation

Hello, a few weeks ago, I had to synchronize my firefox from the PC of a friend in order to access my bookmarks. His profile was a local one (w/o synchronization). My fr… (read more)

Hello,

a few weeks ago, I had to synchronize my firefox from the PC of a friend in order to access my bookmarks. His profile was a local one (w/o synchronization). My friend now needs to access several of his own bookmarks and passwords. I wanted to revert to the previous profile but cannot find a way to perform this. Could you please explain me the way to perform this without loosing the information of his profile?

Thank you very much in advance.

Best regards from Germany,

F. Wegwitz

Asked by florian_wegwitz 1 year ago

Last reply by cor-el 1 year ago