All Products Support Forum

Your instructions under "help" say to click on "Firefox" and click on "preferences". When I click on Firefox the menu does NOT have "Preferences" in it. What's up with that?? And how do I clear the cache and cookies?

I have a content filter to filter out inappropriate material. Included in the filter are filters for adult content on wikipedia, youtube,and google podcasts. however, all those sites are fully allowed on Firefox, as opposed to on Safari and google chrome where the filter is working properly

About a week ago I started getting these update error messages stating "Update available - Firefox couldn't update automatically. Download the new version". I've also tried clicking "Learn more" on the error message but it's a dead link. Going into the settings for updates I am set to auto update, but when I manually check for updates it says "Failed to check for updates".

The help article on this issue simply tells you to download and manually reinstall Firefox, but I'm having to do this nearly every day. I work in IT myself so I know a "bandaid" workaround when I see one. Is there a solution to this issue?

Today I installed a new extension (Bitwarden) and want to add the icon to the toolbar. I can't find it anywhere. The add-on shows up in the add-on manager but there's nothing there to help me add the icon. The little puzzle piece in the upper right of the browser -- click on that and Bitwarden isn't listed.

How do I fix this? In Chrome there's a simple toggle switch in the extension manager to add the icon to the toolbar. Frankly, if I can't get this Bitwarden icon to display I can't use Firefox at all. Thanks.

Hello. I'm using Firefox 119 for MAC OS. However my device is labeled as Windows 10 Firefox. I don't have any Windows software labeled anywhere. I have signed out, restarted device and still no change. When I log into a website from Firefox, my "authorized device" is recognized as Windows Firefox.

Please advise, Thank you

Hello everyone, since my recent update on Mac OS Sonoma 14.0, my Firefox 119.0 (64-bit) bookmarks are becoming irresponsive.

When I hover over any bookmark in my Firefox side bar, it suddenly becomes invisible, and sometimes its entire folder disappear from the side bar from where it has previously been saved, as well as any next bookmark in the same folder. Yet it is still in the bookmark folder, but i have to relaunch Firefox to find it again!

Here are enclosed 2 screen captures. See the section called "A LIRE PRIO 2023-10" just below "00 sources" when I initially opened it on my side bar, it was visible, and when I clicked on any of the bookmarks saved in the folder "01 A LIRE PRIO 2023-10", the entire folder "01 A LIRE PRIO 2023-10" disappeared!

Yet if I go into my Firefox folder, it is still there. If i click on the next folder (from the lateral bar), it will disappear again!

Does anyone have had the same problem and found a solution?

Will appreciate as I had to move to google but does not enjoy it in the same way as Firefox (been on it since 2012!).

Thanking you all in anticipation.

Michael

When I try to go on my bank's online site, I get this message. Did Not Connect: Potential Security Issue

Firefox detected a potential security threat and did not continue to onlinebanking.northwest.bank because this website requires a secure connection.

What can you do about it?

onlinebanking.northwest.bank has a security policy called HTTP Strict Transport Security (HSTS), which means that Firefox can only connect to it securely. You can’t add an exception to visit this site.

The issue is most likely with the website, and there is nothing you can do to resolve it. You can notify the website’s administrator about the problem.

Learn more…

As the subject indicates, I'm unable to get passwords to sync and can't import from csv. Password file was generated by desktop Firefox on a Windows PC, trying to load to Firefox on Mac. I've manually entered usernames/passwords in the login fields for a few sites and selected the Save Password option when prompted, but about:logins# still says 0 logins and nothing populates when I return to the login page for those sites or pops up if I click or start typing in the username/password fields. Also attempted to sync using same Mozilla account logged in on iOS device and Mac, and that fails on the Mac, too (all passwords are still in iOS version and sync on the device is up-to-date). Error log from attempted sync includes, "Skipping check of passwords - disabled via preferences" and repeats 'Skipping check of... disabled...' for tabs, bookmarks, addons, etc., despite all of the options being selected under about:preferences#sync. Tried unchecking all, disconnecting, reconnecting, and making sure all were checked again. Tried to connect using QR code, but keep getting the message, "Pairing unsuccessful. Try again." as soon as I click on "Connect another device" - a QR code is never actually generated/displayed (see image), and clicking on it to 'try again' does not refresh/generate a QR code. A Primary Password (Master Password) has never been set for this account/on any associated devices. If I try to enter a web address, username, and password manually in about:logins#, it throws an error message and says it couldn't save, and asks me to enter a primary password which, again, I've never created/had. All versions of Firefox are up-to-date.

Please help.

As suggested in the post quoted below from [archived thread], I shared the error log from about:sync-log through the linked site.

'the-edmeister

   Moderator

6/13/18, 1:36 PM

If the Master Password is enabled on one device, it needs to be enabled on all devices connected to a Sync account.

Type about:sync-log in the URL bar and hit Enter. Do you have any error reports on the devices where Logins sync isn't working?

The text of the log can be posted here: https://pastebin.mozilla.org/ Make sure you select "a month" for data retention; "a day" is the default.

Then provide the resultant URL (after posting) here so a Sync support person can review those logs - latest per device. Might take a few days to get a knowledgeable response here. '

I need to delete my husband's firefox account from my computer without deleting it on his computer altogether. I need to set up or reset a firefox account for myself.

In Chrome I was able to have a home page as well as a first-up page. So, for my first-up page, I had Proton Mail for my email. Then, for my home page I had the New York Times. I'd like to be able to do the same here with Firefox, if possible.

Thanks.

I'm on MacOS Sonoma 14.0. Since the Firefox update to v. 119.0, I have had a really strange issue which is hard to describe, but I'll try.

In the Bookmarks Sidebar, whenever I click a folder, it disappears from view leaving a blank, empty space. The folder is still there, and everything in the folder is visible, but the folder itself is just a blank space. When the blank space is clicked on, the folder reappears and can still be selected, but the folder beneath it becomes invisible. It is almost as though the background and the foreground text and folder outline are the same color. The same thing occurs with History. The bookmarks themselves never become invisible, just the folders.

Has anyone seen this behavior? Does anyone have any idea how to fix it?

Thanks.

I would like assistance to enable javascript. Chase bank says in orderto perform activities, I need javascript. So, do other sites. I never had this problem before 2 weeks ago. Not sure what is causing this. I tried following instructions online that said I had to get to Firebox 'configure' box, but the instructions were too vague, bc I didn't see the prompters they said I should choose from? Please advise. Thanks!

I recently switched from another browser to Firefox, and overall, I'm enjoying it. However, there's one thing that bothers me, and I'm not sure if it's a Firefox setting specific to my laptop (Mac), but every time I try to copy text from files stored on my laptop and paste them into online editors in Firefox (Like Google Docs), the text is automatically formatted when I paste it (Cmd +P). With other browsers, this feature works as expected, preserving the formatting of the text, but in Firefox, it doesn't. I've tried disabling Enhanced Tracking Protection, but nothing seems to work. Could anyone give me a hand with that?

Can't login to tv.verizon.com. Entering login info produces the message: Object reference not set to an instance of an object. Trying the same login with Chrome works fine.

Should I be going back to using Chrome again?

I was told by Blue Cross tech support that to regain access to their portal, I need to replace my old Fepblue.org password with a new one within my Firefox browser. How do I do that?? Apparently, the Firefox browser doesn't recognize the new password I submitted to Fepblue. portal. Please help? Thanks