Firefox crashes
won't open
All Replies (2)
Hello results321, if firefox does not open after update, check your internet security software(firewall, antivirus) if includes a "Virtual Browsing" feature, probably prevent Firefox from starting. Check the virtualization settings and clear the virtual cache(if your security software includes this feature)
thank you
If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the about:crashes page.
- You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".
See:
- http://kb.mozillazine.org/Mozilla_Crash_Reporter
- https://support.mozilla.org/kb/Mozilla+Crash+Reporter
If you can't open Firefox, see:
- http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports
- http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports
Can you start Firefox in Safe Mode by holding down the Shift/Options key?