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How do I fix Secure Connection Failed when trying to connect to my network attached printer?

  • 6 replies
  • 30 have this problem
  • 464 views
  • Last reply by cor-el

arvesper
arvesper
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When I try to connect to the embedded web server in my network attached printer at https:\\192.168.0.3, I get the following error:

| Secure Connection Failed | | An error occurred during a connection to 192.168.0.3. | | You have received an invalid certificate. Please contact the server administrator or email | correspondent and give them the following information: | | Your certificate contains the same serial number as another certificate issued by the certificate | authority. Please get a new certificate containing a unique serial number. | | (Error code: sec_error_reused_issuer_and_serial) | | The page you are trying to view cannot be shown because the authenticity of the received data | could not be verified. | | Please contact the website owners to inform them of this problem. Alternatively, use the command | found in the help menu to report this broken site.

I have read many of the notes on this error, but have not been able to add a permanent exception to resolve the issue.

When I try to connect to the embedded web server in my network attached printer at https:\\192.168.0.3, I get the following error: | Secure Connection Failed | | An error occurred during a connection to 192.168.0.3. | | You have received an invalid certificate. Please contact the server administrator or email | correspondent and give them the following information: | | Your certificate contains the same serial number as another certificate issued by the certificate | authority. Please get a new certificate containing a unique serial number. | | (Error code: sec_error_reused_issuer_and_serial) | | The page you are trying to view cannot be shown because the authenticity of the received data | could not be verified. | | Please contact the website owners to inform them of this problem. Alternatively, use the command | found in the help menu to report this broken site. I have read many of the notes on this error, but have not been able to add a permanent exception to resolve the issue.

Chosen solution

i see its a connection issue with your computer and printer try resetting your internet then try again

Read this answer in context 👍 23

All Replies (6)

firefoxman1462
firefoxman1462
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Chosen Solution

i see its a connection issue with your computer and printer try resetting your internet then try again

arvesper
arvesper Question owner
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I was absolutely convinced that this would have no effect, but I poked the reset button on my router and when the network came back up I was able to add a permanent exception for the printer. Thanks!!! (I should mention that I deleted the certificate for the printer before I did that (tools/options/Advanced/Encryption/View Certificates))

firefoxman1462
firefoxman1462
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your welcome man have a nice day and if you need anything more just ask

cor-el
cor-el
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  • Top 10 Contributor
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See also:

arvesper
arvesper Question owner
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Thanks, Cor-el. I had read that article and followed those instructions to delete the original certificate, but was unable to add the exception after that...

cor-el
cor-el
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  • Top 10 Contributor
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Yes, adding an exception for specific certificate errors can be difficult, especially with reused serial numbers.
It should normally work if you remove the conflicting certificate.