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Firefox crashes

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by septarbil

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Firefox crashes before opening main window.

Firefox crashes before opening main window.

Chosen solution

Looks like a problem with Browser Manager ([@ browsemngr.dll@0x11a7e3]).

Try:

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All Replies (3)

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Hi,

You can try to start Firefox in Safe Mode. You can then try to Disable suspicious downloader/video Extensions in Tools (Alt + T) > Add-ons. Alternatively you can also try the Reset Firefox feature via Help (Alt + H) > Troubleshooting Information.

(To revert to the previous profile you were using, close the new profile (i.e. exit Firefox), start Firefox and choose the Default User profile. While the Profile Manager is open, you can also delete the newly reset profile (the one containing random numbers), or the former profile, as the case may be). If the reset is okay, it would be a good idea to delete the old profile as otherwise it would be left intact with the previous data/cache until deleted.

Managing profiles

Profiles Howto

Crash Report

Crash

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Chosen Solution

Looks like a problem with Browser Manager ([@ browsemngr.dll@0x11a7e3]).

Try:

Modified by cor-el

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As was pointed out, Babylon toolbar and Babylon search had been installed on my computer. I could not start Firefox even in safe-mode, eventually I re-install Firefox and the problem is resolved. Thanks!