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Firefox is crashing randomly

  • 3 replies
  • 12 have this problem
  • 3 views
  • Last reply by dumdidadida

alfun
alfun
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Firefox is crashing randomly and sometimes frequently and sometimes not. I recently re-installed Firefox hoping that it would fix my problem. After re-install I noticed I have also been getting Unresponsive Script Errors. I probably got these errors before also but never noticed it because I probably checked the box to not show the error message when those errors popped up.

These random crashes have been happening ever since around Firefox 3.6. I have submitted numerous Mozilla Crash Reports ever since, hoping my problem would be fixed but my problem still occurs.

Firefox is crashing randomly and sometimes frequently and sometimes not. I recently re-installed Firefox hoping that it would fix my problem. After re-install I noticed I have also been getting Unresponsive Script Errors. I probably got these errors before also but never noticed it because I probably checked the box to not show the error message when those errors popped up. These random crashes have been happening ever since around Firefox 3.6. I have submitted numerous Mozilla Crash Reports ever since, hoping my problem would be fixed but my problem still occurs.

All Replies (3)

dumdidadida
dumdidadida
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Hi,

You can consider the Reset Firefox feature via Help (Alt + H) > Troubleshooting Information. You can also try to glean helpful clues by following a crash ID link (type about:crashes in the location bar). You can also post a crash ID which could be helpful in some cases.

alfun
alfun Question owner
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I have already tried the Reset Firefox option. I have already looked at my crash ID for clues. The only clue I noticed is all 3 of my crash ID's say "Crash Reason EXCEPTION_ACCESS_VIOLATION_READ". My crash ID's are already posted. On the right side of this page there is a link "More system details...", it is posted in there. Here are my crash ID's:

  1. bp-9ace2d9e-c962-46f1-8101-924bb2120712
  2. bp-22f16894-41c5-48e5-b4eb-062342120712
  3. bp-5f843ac1-7272-44c3-b5f5-36a382120712
dumdidadida
dumdidadida
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There doesn't seem to be specific pointers. You can try to temporarily disable Avast to check if the crash repeats. You can also try to check in Windows Safe Mode. If the crash doesn't repeat you could try to fully trust Firefox + its sub processes/files in the different modules of Avast after deleting existing references.

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