Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 2 replies
  • 6 have this problem
  • 3 views
  • Last reply by cor-el

more options

Firefox crashes upon open.

Firefox crashes upon open.

All Replies (2)

more options

your crash report say that you are using Firefox 8, and this crash maybe fixed in Firefox 9, please upgrade and check

more options

See also:


Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See: