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Firefox crashes

Posted

Firefox crashes unexpectedly. Sometimes it will crash immediately after opening. Other times it crashes once you click on a link or try to access a website. The problem persists in safe mode.

Firefox crashes unexpectedly. Sometimes it will crash immediately after opening. Other times it crashes once you click on a link or try to access a website. The problem persists in safe mode.

Additional System Details

Crash ID

bp-f9228223-f240-4721-9207-024022111204

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:8.0) Gecko/20100101 Firefox/8.0

More Information

Can't access because it crashes. Am typing this on another computer.

Swarnava Sengupta
  • Locale Leader
492 solutions 3268 answers

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See:

Create a new profile as a test to check if your current profile is causing the problems. See "Basic Troubleshooting: Make a new profile": * https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems. If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files. See: * http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox See: * http://kb.mozillazine.org/Firefox_crashes * https://support.mozilla.com/kb/Firefox+crashes * https://support.mozilla.com/en-US/kb/latest-firefox-issues

Question owner

It didn't work. Firefox crashed with the new profile. Also ran Malewarebytes and a hard drive check but everything was clean.

It didn't work. Firefox crashed with the new profile. Also ran Malewarebytes and a hard drive check but everything was clean.