Firefox crashes
When I attempt to start FireFox (even in safe mode) I always get the Mozilla Crash Reporter. I have rebooted my laptop several times and re-installed FireFox.
I have been using this for over 6 months without problems. This is a corporate build pc and I am unaware if there have been any updates this week. I assume my helpdesk will not be able to assist (as I installed FireFox myself) hence I am contacting you for assistance.
Chosen solution
See also http://kb.mozillazine.org/Firefox_crashes#Crash_when_starting_Firefox which says,
Crashes at startup can occur in Firefox 7 or above (but not Firefox 6 or earlier) if you are using a corporate login system such as IBM Tivoli Access Manager or Oracle Enterprise Single Sign On Manager (bug 680927). See the bug report for a suggested workaround or downgrade to Firefox 3.6.xx (available here) which is still being maintained.
All Replies (6)
Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
See:
Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-4e7baf34-2ab3-49c3-8843-3c5972111201
Firefox 8.0.1 Crash Report [@ nsAString_internal::ReplacePrepInternal(unsigned int, unsigned int, unsigned int, unsigned int) ]
This crash seems to be caused by Oracle Single Sign On software
See question 901228 (bug 707248)
Well what do you know? We did have new Oracle SSO installed last week. Thanks! I'll check out 901228
Chosen Solution
See also http://kb.mozillazine.org/Firefox_crashes#Crash_when_starting_Firefox which says,
Crashes at startup can occur in Firefox 7 or above (but not Firefox 6 or earlier) if you are using a corporate login system such as IBM Tivoli Access Manager or Oracle Enterprise Single Sign On Manager (bug 680927). See the bug report for a suggested workaround or downgrade to Firefox 3.6.xx (available here) which is still being maintained.
Thanks guys, I've now found the existing support information and see that it's a known issue with v 11.1.1.5
I can't perform the workaround (no admin rights) so will see if my corporate support can.....
Closing this issue. See http://kb.mozillazine.org/Firefox_crashes#Crash_when_starting_Firefox
for ongoing commentary.