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One Linux system will not login to Sync

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I have several systems setup to use Sync. These include a 64-bit Windows 7 system (FF 7.0), 2 Linux 64-bit (FF 7.0.1), and 1 Linux 64-bit (FF 5.x).

All systems except one of the 7.0.1 Linux systems can Sync. The 2 Linux systems with FF 7.0.1 are on the same network, on the same switch, neither behind a firewall. One of these systems will not connect to Sync. I can connect to (http://accounts.services.mozilla.com) and my username and password work. When I try to Sync, I get a "Sync encountered and error while connecting: Incorrect account name or password. Please try again" error.

Checking "about:sync-log" I see numerous 401 (login failed) messages. The URLs in the log exactly match the URLs from the sync logs on my systems which work.

Very frustrating.

I have several systems setup to use Sync. These include a 64-bit Windows 7 system (FF 7.0), 2 Linux 64-bit (FF 7.0.1), and 1 Linux 64-bit (FF 5.x). All systems except one of the 7.0.1 Linux systems can Sync. The 2 Linux systems with FF 7.0.1 are on the same network, on the same switch, neither behind a firewall. One of these systems will not connect to Sync. I can connect to (http://accounts.services.mozilla.com) and my username and password work. When I try to Sync, I get a "Sync encountered and error while connecting: Incorrect account name or password. Please try again" error. Checking "about:sync-log" I see numerous 401 (login failed) messages. The URLs in the log exactly match the URLs from the sync logs on my systems which work. Very frustrating.