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Firefox crashes

  • 3 replies
  • 2 have this problem
  • 4 views
  • Last reply by knorretje

christina.wagner
christina.wagner
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When I click the Firefox icon, it crashes. I have un-installed and re-installed Firefox twice to solve the problem, but that hasn't helped. Even when I try to start Firefox in safe mode, it still crashes. Also, all plug-ins are up to date so I'm not sure what the problem could be.

When I click the Firefox icon, it crashes. I have un-installed and re-installed Firefox twice to solve the problem, but that hasn't helped. Even when I try to start Firefox in safe mode, it still crashes. Also, all plug-ins are up to date so I'm not sure what the problem could be.

All Replies (3)

knorretje
knorretje
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Your crashreport is https://crash-stats.mozilla.com/report/index/ccb19708-d82a-4ad6-a2d0-ae2812110925
Firefox 6.0.2 Crash Report [@ NS_URIChainHasFlags(nsIURI*, unsigned int, int*) ]
See Bug 687228 NS_URIChainHasFlags(nsIURI*, unsigned int, int*) crash via eapapiARM/NativeHelpNotifier.dll (MALWARE?)
I think this may be malware because of strange looking dll.

christina.wagner
christina.wagner Question owner
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Thank you for your help. I ran a full McAfee scan and it came back clear. Any suggestions for next steps/what I can do to fix it?

knorretje
knorretje
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No user has reported back a solution so far.
Maybe you can do a malware check with some malware scanning programs.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

  1. http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
  2. http://www.superantispyware.com/ - SuperAntispyware
  3. http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
  4. http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
  5. http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free


See also:
"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
If you find a solution please report it back to this forum.