Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After downloading upgrade 4.0.1, "Step 2: Know Your Browser" would not open.

  • No replies
  • 18 have this problem
more options

After downloading Firefox upgrade to version 4.0.1, I clicked on "Step 2: Know Your Browser" but it would not open.

All that showed was an outline, with the Firefox logo in the top left corner and a shadow of something in the lower right corner. The rest was blank and there was no video presentation... nothing.