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firefox won't display "popup windows"

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What I mean when I say popup windows are for example you go to UPS.com, you fill in your tracking number then you hit the display proof of delivery, a smaller window usually pops up showing that information, for me, I just get a huge blank gray screen. It also happens when I go to a support website for example and click on live chat, that window that should be popping up doesn't display. Tried reinstalling firefox and that didn't seem to fix it either.

This happened

Every time Firefox opened

What I mean when I say popup windows are for example you go to UPS.com, you fill in your tracking number then you hit the display proof of delivery, a smaller window usually pops up showing that information, for me, I just get a huge blank gray screen. It also happens when I go to a support website for example and click on live chat, that window that should be popping up doesn't display. Tried reinstalling firefox and that didn't seem to fix it either. == This happened == Every time Firefox opened