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firefox lockwise

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by cor-el

Anthoninlbl
Anthoninlbl
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hello, i recently totally reset my pc and before that I created an account on firefox and I synchronized my passwords to be able to find them on firefox after the reinstallation. problem: after having reset my pc I downloaded firefox and I connected to my account then synchronized on this device but all my passwords were gone! please help me i had more than 119 saved passwords :'(

thanks

hello, i recently totally reset my pc and before that I created an account on firefox and I synchronized my passwords to be able to find them on firefox after the reinstallation. problem: after having reset my pc I downloaded firefox and I connected to my account then synchronized on this device but all my passwords were gone! please help me i had more than 119 saved passwords :'( thanks

All Replies (2)

Paul
Paul
  • Moderator
  • Top 10 Contributor
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Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can install the About Sync extension in Firefox 72 and newer on desktop to check what data is stored on the Sync server via the about:sync page provided by this extension.

Close and restart Firefox to access the about:sync page added by this extension (see the about:about page for possible about pages).