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Windows 10 App crashes unexpectedly

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by JC

Ford Prefect
Ford Prefect
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Sometimes the Windows 10 app will close without any notice, without any pattern. I've observed it happen straight after Windows 10 startup but equally after hours of work. Sometimes the VPN will be connected when it happens, sometimes it wouldn't be. Has anyone else observed similar behavior?

Sometimes the Windows 10 app will close without any notice, without any pattern. I've observed it happen straight after Windows 10 startup but equally after hours of work. Sometimes the VPN will be connected when it happens, sometimes it wouldn't be. Has anyone else observed similar behavior?

All Replies (1)

JC
JC
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Hello,

Try signing out of the Mozilla VPN (you can do this by going to the gear icon on the top right of the application, then scrolling down to "Sign out"), uninstalling it, re-downloading it, and reinstalling it. The sign out is an important part of the process due to deleting some files that otherwise don't get purged.

Let us know if you keep having issues.