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Website thinks I'm in another country and won't let me in.

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Getting a message when trying to open one particular site, "Northern Tool", saying The site is not available in my country but I am in Kansas and the site is in northern U.S. On another PC I can log in to the site using Express VPN. Could there be a glitch in Mozilla VPN giving a location to the website from a country not allowing web service? I have been using Dallas, Texas as my server location and tried Denver but I keep getting the same message. Contacted the Northern Tool phone line but they don't report any other trouble from anyone else.

Getting a message when trying to open one particular site, "Northern Tool", saying The site is not available in my country but I am in Kansas and the site is in northern U.S. On another PC I can log in to the site using Express VPN. Could there be a glitch in Mozilla VPN giving a location to the website from a country not allowing web service? I have been using Dallas, Texas as my server location and tried Denver but I keep getting the same message. Contacted the Northern Tool phone line but they don't report any other trouble from anyone else.

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Hello,

Unfortunately, some websites disallow usage of VPN and will block access if they detect you’re using one. There’s no current workaround for this as it’s a decision made on their end of things, not ours. It may be something we can look at working around in the future.

Best regards,