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Lost my Lockwise data after doing a Firefox refresh

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So Firefox told me it was taking a very long time to start and recommended that I do a refresh procedure. It said that 3rd party addons would be deleted, UI customization would go back to defaults, but things like my bookmarks would remain. At no point did it say that it would also kill my Lockwise login/password list data. So what I reckon, is that data still exists somewhere but has either been renamed to something like my_logins_old so it's not getting called up, or Lockview has created a new blank list and named it something like my_logins_02 and the program specifies to use the variable list with the label having the highest integer value. If the program tells it to void all variables under whatever label is being used and the data is just gone... well that seems like some pretty irresponsible programming and somebody should be ashamed of how badly they code.

So Firefox told me it was taking a very long time to start and recommended that I do a refresh procedure. It said that 3rd party addons would be deleted, UI customization would go back to defaults, but things like my bookmarks would remain. At no point did it say that it would also kill my Lockwise login/password list data. So what I reckon, is that data still exists somewhere but has either been renamed to something like my_logins_old so it's not getting called up, or Lockview has created a new blank list and named it something like my_logins_02 and the program specifies to use the variable list with the label having the highest integer value. If the program tells it to void all variables under whatever label is being used and the data is just gone... well that seems like some pretty irresponsible programming and somebody should be ashamed of how badly they code.

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Also, I use 3 factor authentication to reset my passwords on a lot of sites, and I have 2 gmail emails and 1 live email that are the backup email addresses to reset each other... but if I can't get my email from one, then how can I reset the other? I don't use Chrome, so I doubt if I've got a legit login to my gmail from that browser, and I just got a new phone and haven't set up any authentication apps yet for 3rd factor challenges, and if I can't get into an app to get the initial sync to an authenticator I may not be able to even do a password reset even if I can get into my emails somehow. I NEED THAT LIST DATA BACK!