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Sending email via Outlook with VPN on.

  • 4 replies
  • 1 has this problem
  • 5 views
  • Last reply by Mark

c.cheatom
c.cheatom
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With the VPN enabled, I cannot send email from Microsoft Outlook. I can go directly to the internet and send email without issues, and I can send email from my iPhone email app. Is there a solution to this?

With the VPN enabled, I cannot send email from Microsoft Outlook. I can go directly to the internet and send email without issues, and I can send email from my iPhone email app. Is there a solution to this?

All Replies (4)

Gustavo Aguilera
Gustavo Aguilera
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Hello,

This is likely due to the fact we don't have any logs which means we have to block certain ports, SMTP 25 being one of them, which helps prevent spam messages from being sent using our VPN.

Using webmail instead of Outlook usually resolves this issue, or temporarily turning the VPN off when you need to send emails would also work, but I understand that's not an ideal solution. I'm sorry for the inconvenience.

There is one more thing we might be able to do to resolve it:

If you can adjust the SMTP port that is being used in Outlook, by going to account settings within the client, try changing the outgoing port to 586, or even port 26, and see if that resolves it.

Let me know if that helps.

c.cheatom
c.cheatom Question owner
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I changed the outgoing port to 465 (the same port as my att.net account and it still does not allow me to send with the VPN on. Turn it off and it sends from that port. If I cannot get this fixed, I will have to terminate this service as it is unacceptable.

Gustavo Aguilera
Gustavo Aguilera
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Hello!

Now, let's make sure your Firewall is allowing the VPN through;

1.) In the Windows Start Menu Search Bar, type "Allow an app through Windows Firewall" and click on the primary result. This should open a window that looks like this: ​ 2.) Click on the Change Settings button and then the Allow Another App button towards the bottom. This will open another window for you to select the app you would like to add. Click the browse button. Now navigate to the VPN by going through the following path: This PC > Windows (C:) > Program Files > Mozilla > Mozilla VPN > MozillaVPN.exe. Double click on this last file (MozillaVPN.exe). You'll now be returned to the initial "Add an app" box and should should the VPN listed.

3.) Click the "Add" button. You'll be returned to the main control panel window with all of your allowed apps listed. Ensure the MozillaVPN has both the Private and Public boxes next to it check marked and click "Okay" at the bottom.

4.) Restart your system.

If the issue persists and you would like to cancel your subscription, send us an email through the Manage Subscriptions button in accounts.firefox.com or through the Get Help option within the VPN client.

Regards,

Mark
Mark
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My email service showed 587 as an alternate port for SMTP. I set my outgoing mail to this port in Outlook and it fixed my problem. It's likely a dance between what ports your service uses and which ones the VPN blocks. Definitely a problem if you don't have a compatible port. I almost got caught with an important email stuck in my Outlook out box. It was just fortunate that I noticed it before I walked away...