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Charging me, but no VPN access

nh
nh
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HI, I can see you are taking monthly payments for VPN access from my personal account, but when I try to login, I'm asked to sign up using a card.

Could you either cancel the charges or give me access please.

HI, I can see you are taking monthly payments for VPN access from my personal account, but when I try to login, I'm asked to sign up using a card. Could you either cancel the charges or give me access please.

All Replies (1)

Gustavo Aguilera
Gustavo Aguilera
  • Moderator
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Hello,

Once you download the VPN client from vpn.mozilla.org, you’ll be prompted to sign in to the Firefox account you used to purchase your Mozilla VPN subscription. Make sure you are logging into the correct Firefox account. Once you download the client, the installer should guide you through the rest.

I hope tihs helps,