Updating payment on Mozilla VPN with no ability to manage account within the account
I need to update my account payment options, except when I follow the articles and navigate to my account, there is no option to manage subscription, manage account, manage payment or anything that closely resembles the option to manage my account payments.
Opening the Mozilla app on the desktop leads to a page to try to bill it again, without any option to update any account information.
I'm literally begging here to make a payment and there is no option anywhere to do this. This blows. (Sorry to be so forthright, but as a Support Engineer for a cybersecurity company, Mozilla has failed hard in this area.)
All Replies (5)
The usual way is to log into your account at https://accounts.firefox.com, and click manage next to Subscriptions.
Please make sure you are logging in with the same account you used to register Mozilla VPN with. If you do not see subscriptions within your account at https://accounts.firefox.com, it is likely you are using a different account/email for Mozilla VPN.
That is literally all I can see. Email is the same for both the VPN and the accounts.firefox.com. I received the notification that the payment failed on the same email address as the accounts.firefox.com
I'll escalate this internally. It might not be until Monday for someone from the Mozilla VPN team to reach out.
Much appreciated, I look forward to the next steps. Ty.
Hello,
I double checked our payment information and it looks like the subscription expired completely, so that's why you don't see the subscription management option in FxA. You can resubscribe at vpn.mozilla.org and enter the new payment information there, and it should work normally again.