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Cannot login cause account is locked, but my account is available on desktop

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  • 2 have this problem
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  • Last reply by Paul

ZgblKylin
ZgblKylin
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I cannot sign up my account in Android FireFox app. After input password, it tell me that my account is locked the confirm mail is rejected. But my account is fine in desktop FireFox, log-in and sync run well. The app is installed in google play, not HuaWei's appstore.

I cannot sign up my account in Android FireFox app. After input password, it tell me that my account is locked the confirm mail is rejected. But my account is fine in desktop FireFox, log-in and sync run well. The app is installed in google play, not HuaWei's appstore.
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Chosen solution

Hi

Apologies for the delay in getting to your question, but glad to hear that it had been resolved.

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ZgblKylin
ZgblKylin Question owner
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I've tried to login in another desktop, with the two-step code input correctly, but still failed

ZgblKylin
ZgblKylin Question owner
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Solved I've log in the account settings(https://accounts.firefox.com/settings) -- that page didn't reject me. I added the secondary e-mail, confirm the verification, then my account is available.

Paul
Paul
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Chosen Solution

Hi

Apologies for the delay in getting to your question, but glad to hear that it had been resolved.