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Why am I seeing a 500 error when I tap "Get Started" after opening Firefox Lockwise?

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  • 1 has this problem
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  • Last reply by TyDraniu

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I just installed the Android app on a Google Pixel 3a. I open the app and there is a "Getting Started" button. I tap this button and then I go to a screen with "Get Started" across the top. A spinner spins for a moment, and then I get a "500 Error" and nothing else displays.

I just installed the Android app on a Google Pixel 3a. I open the app and there is a "Getting Started" button. I tap this button and then I go to a screen with "Get Started" across the top. A spinner spins for a moment, and then I get a "500 Error" and nothing else displays.

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Firefox Accounts is experiencing some intermittent downtime today. New users are unable to join, sometimes users can log in, but not all. We're working on restoring service as fast as possible. Thanks for your patience.

https://status.services.mozilla.com/ https://bugzilla.mozilla.org/show_bug.cgi?id=1583549

Modified by TyDraniu