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Many error messages

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The following is just one example: When I tap on "About Firefox", an error message comes up. (As I said, above, this is only one example. Error messages come up, also, when I tap on many different choices from the hamburger menu.) Please, help. Thank you.

The following is just one example: When I tap on "About Firefox", an error message comes up. (As I said, above, this is only one example. Error messages come up, also, when I tap on many different choices from the hamburger menu.) Please, help. Thank you.
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  • User Agent: Mozilla/5.0 (Linux; Android 9; SM-G973U) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.89 Mobile Safari/537.36

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Seburo
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688 solutions 5041 answers

Hi

Thank you for your question. Do you have any details of what the error messages say?

This will help us to hopefully find a solution for you.

Hi Thank you for your question. Do you have any details of what the error messages say? This will help us to hopefully find a solution for you.
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Question owner

Yes, I've taken screenshots of the error messages, but don't find a place to upload them. What link has an error message support with the ability to upload screenshots for more precise help? Thank you.

Yes, I've taken screenshots of the error messages, but don't find a place to upload them. What link has an error message support with the ability to upload screenshots for more precise help? Thank you.
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jscher2000
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8514 solutions 69541 answers

Hi joan, when you use this site in the desktop view, the reply box has a Browse button below it to attach a file. That might be missing from the mobile view?? If you have to use an image sharing site or a folder on your Google Drive, you can paste the links into your reply.

Hi joan, when you use this site in the desktop view, the reply box has a Browse button below it to attach a file. That might be missing from the mobile view?? If you have to use an image sharing site or a folder on your Google Drive, you can paste the links into your reply.
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Question owner

I'm new to all things android. Had a Microsoft Windows smart phone. Android is much more invasive, & less functional than the Windows phone was; unfortunately, those are no more. I don't get on desktop that much, but ok, thank you. I understand, now. :)

I'm new to all things android. Had a Microsoft Windows smart phone. Android is much more invasive, & less functional than the Windows phone was; unfortunately, those are no more. I don't get on desktop that much, but ok, thank you. I understand, now. :)
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Question owner

Thank you. New to android since March. Still learning. :)

Thank you. New to android since March. Still learning. :)
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Seburo
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Ok, no problem. If you want to look into this further please can you add the screenshts and we will see if we can find a solution for you.

Ok, no problem. If you want to look into this further please can you add the screenshts and we will see if we can find a solution for you.
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Question owner

Hi, Seburo. Thank you for responding to my plight of error messages on my android Samsung Galaxy S10 cell phone. I use the browser FF for Android v. 67. Strangeness: I also downloaded the FF Focus browser. I haven't seen even one error message come up with this browser; same device. Will get screenshots sent a.s.a.p. Thank you.

Hi, Seburo. Thank you for responding to my plight of error messages on my android Samsung Galaxy S10 cell phone. I use the browser FF for Android v. 67. Strangeness: I also downloaded the FF Focus browser. I haven't seen even one error message come up with this browser; same device. Will get screenshots sent a.s.a.p. Thank you.
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Question owner

---ANDROID CELL PHONE PROBLEM, accessing this by my desktop computer. PLEASE HELP. ---QUESTION: Is there a way to upload error message screenshots to you on my Samsung Galaxy S10 cell phone? Maybe I missed it? [(Very frustrated. I'm more accustomed to the Microsoft Community Support. Trying to figure out how a no-nothing (about computers) like me can get better help.)] (This is the first time that I've accessed this FF Community Support on my desktop computer, but for better help on my new (March, 2019) android Samsung Galaxy S10 cell phone. This has more ability, I can see, but now I have to get Google drive on this desktop (runs Windows 10 Home). I don't like anything about Google, but I must upload the images from the cell phone onto this desktop, I guess.)

---ANDROID CELL PHONE PROBLEM, accessing this by my desktop computer. PLEASE HELP. ---QUESTION: Is there a way to upload error message screenshots to you on my Samsung Galaxy S10 cell phone? Maybe I missed it? [(Very frustrated. I'm more accustomed to the Microsoft Community Support. Trying to figure out how a no-nothing (about computers) like me can get better help.)] (This is the first time that I've accessed this FF Community Support on my desktop computer, but for better help on my new (March, 2019) android Samsung Galaxy S10 cell phone. This has more ability, I can see, but now I have to get Google drive on this desktop (runs Windows 10 Home). I don't like anything about Google, but I must upload the images from the cell phone onto this desktop, I guess.)

Modified by joan

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ecc521 0 solutions 6 answers

Helpful Reply

At least for me, option to add images is right above the "Post Reply" button. I have uploaded an image showing this (and to prove the feature exists).

At least for me, option to add images is right above the "Post Reply" button. I have uploaded an image showing this (and to prove the feature exists).
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ecc521 0 solutions 6 answers

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If you want to use your phone, and you do not see the option on the mobile site, then I advise that you turn on desktop mode.

If you want to use your phone, and you do not see the option on the mobile site, then I advise that you turn on [https://support.mozilla.org/en-US/kb/how-do-i-change-desktop-view-firefox-android desktop mode].
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Question owner

Hi. Yes, thank you. I got on my desktop. I see that there are places to upload photos. Another poster suggested that, on my cell phone, I switch to desktop view; an obvious good choice which, unfortunately, didn't occur to me with this situation, though I do this frequently on other sites. (Sorry, I need to pull a Mr. Spock, & chill out. An example of how emotions (frustration) clouds reason. Live & learn.) ---On cell phone (again) when I tap on "See All" messages, it doesn't show all messages. Go figure.

Hi. Yes, thank you. I got on my desktop. I see that there are places to upload photos. Another poster suggested that, on my cell phone, I switch to desktop view; an obvious good choice which, unfortunately, didn't occur to me with this situation, though I do this frequently on other sites. (Sorry, I need to pull a Mr. Spock, & chill out. An example of how emotions (frustration) clouds reason. Live & learn.) ---On cell phone (again) when I tap on "See All" messages, it doesn't show all messages. Go figure.
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Seburo
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Hi Joan

To take a screenshot of your screen on an Android device, press the lower volume button and the power button at the same time. The image will be saved to your device for your to upload - you should see it in your photos or pictures application.

Hi Joan To take a screenshot of your screen on an Android device, press the lower volume button and the power button at the same time. The image will be saved to your device for your to upload - you should see it in your photos or pictures application.
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Question owner

Here's a screenshot of one "error message". As you can see it has: ."../chrome/..." in the message. I do have Firefox for Android as the default browser.

DEVICE: android Samsung Galaxy S10 cell phone BROWSER: Firefox for Android v.67

Thank you.

Here's a screenshot of one "error message". As you can see it has: ."../chrome/..." in the message. I do have Firefox for Android as the default browser. DEVICE: android Samsung Galaxy S10 cell phone BROWSER: Firefox for Android v.67 Thank you.
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Question owner

17July19: FIXED NOW. YAY! Maybe because of new v. 68? Idk,idc.

17July19: FIXED NOW. YAY! Maybe because of new v. 68? Idk,idc.
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