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Firefox UI freezes after fast user switching on Mac

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I have two user accounts on my Mac: Alice and Bob. I frequently switch between those two accounts using fast user switching.

I have Firefox running under Alice's account. Very often (probably, all the time) after I switch from Bob to Alice I find the Firefox window stops responding. This includes the currently opened webpage, tabs and the toolbar.

I also noticed that the application itself keeps running, it's just the UI that is frozen. The window is redrawn if I switch to another app and then back to Firefox. For example:

1. Firefox is frozen after fast user switching 2. I press Cmd+T (Open New Tab) 3. I don't see new tab opened 4. Switch to another app and then back to Firefox 5. See the new tab opened, however the Firefox window still doesn't respond

I also noticed that using fast user switching again (go back to Bob, then back to Alice) unblocks Firefox window. Restarting the app also helps.

I use Firefox 63.0b14. I remember this happening on previous betas and the current stable version as well.

I run MacOS 10.14, I had the same problem on 10.13.

My computer is MacBook Pro (Retina, 15-inch, Mid 2015), 2.5 GHz Core i7, AMD Radeon R9 M370X 2048 MB Intel Iris Pro 1536 MB

I have two user accounts on my Mac: Alice and Bob. I frequently switch between those two accounts using fast user switching. I have Firefox running under Alice's account. Very often (probably, all the time) after I switch from Bob to Alice I find the Firefox window stops responding. This includes the currently opened webpage, tabs and the toolbar. I also noticed that the application itself keeps running, it's just the UI that is frozen. The window is redrawn if I switch to another app and then back to Firefox. For example: 1. Firefox is frozen after fast user switching 2. I press Cmd+T (Open New Tab) 3. I don't see new tab opened 4. Switch to another app and then back to Firefox 5. See the new tab opened, however the Firefox window still doesn't respond I also noticed that using fast user switching again (go back to Bob, then back to Alice) unblocks Firefox window. Restarting the app also helps. I use Firefox 63.0b14. I remember this happening on previous betas and the current stable version as well. I run MacOS 10.14, I had the same problem on 10.13. My computer is MacBook Pro (Retina, 15-inch, Mid 2015), 2.5 GHz Core i7, AMD Radeon R9 M370X 2048 MB Intel Iris Pro 1536 MB