Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Forward emails will not thread together

  • No replies
  • 1 has this problem
  • 6 views
more options

I have the conversation add on, the forward add on, have my emails set to thread. All my folders are threading together EXCEPT for one where I cannot get a forward to a message to thread to the original. Let me explain....I have a folder of new members. When our registrar team processes said email, they send a forward to a different email address than was originally sent to. This forward goes in its own place and will not thread onto the original email. How do I set this up so all forwards are threaded onto the original - the subject does not change, just the "to".

I have the conversation add on, the forward add on, have my emails set to thread. All my folders are threading together EXCEPT for one where I cannot get a forward to a message to thread to the original. Let me explain....I have a folder of new members. When our registrar team processes said email, they send a forward to a different email address than was originally sent to. This forward goes in its own place and will not thread onto the original email. How do I set this up so all forwards are threaded onto the original - the subject does not change, just the "to".