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Firefox for Android 37.0 & 38.0 crash on startup

  • 7 replies
  • 5 have this problem
  • 1 view
  • Last reply by swaldman

thcourbon
thcourbon
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Firefox for Android version 36.0 was working fine. When I upgraded to 37.0 the application began to crash a second or two after startup. On any given site.

I tried to erase the application data but it did no fix the problem durably. I was able to browse a page or two but after firefox synch was able to download my data on the device, the crashes restarted. I submitted numerous crash report through the included reporting tool.

Upgrading to version 38.0 did not fix the issue.

I don't even know how to figure what is causing the crash and therefore can't provide meaningful information for a bug report.

Edit: as per Philipp request : I'm using a Moto X+1 (aka "X 2nd gen." or whatever the marketing people decided to call it), Android version is 5.0.

Firefox for Android version 36.0 was working fine. When I upgraded to 37.0 the application began to crash a second or two after startup. On any given site. I tried to erase the application data but it did no fix the problem durably. I was able to browse a page or two but after firefox synch was able to download my data on the device, the crashes restarted. I submitted numerous crash report through the included reporting tool. Upgrading to version 38.0 did not fix the issue. I don't even know how to figure what is causing the crash and therefore can't provide meaningful information for a bug report. Edit: as per Philipp request : I'm using a Moto X+1 (aka "X 2nd gen." or whatever the marketing people decided to call it), Android version is 5.0.

Modified by thcourbon

Chosen solution

After a few days, I reactivated Firefox Synch and have not experienced crash from then. It seems fixed...

Thank you for your help.

Cheers, Thomas

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All Replies (7)

philipp
philipp
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hello, what device and software version of android are you using?

thcourbon
thcourbon Question owner
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I updated the question : Android 5.0 on Motorola X+1 (X 2n gen.)

philipp
philipp
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do the crashes continue when you clear the application's data but don't reconnect firefox to your sync account yet (or as soon as you link it to your account)?

Modified by philipp

thcourbon
thcourbon Question owner
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I erased the application using Android builtin application managzr from the settings app.

So far no crash, I'm typing from Firefox for android in the incriminated device. The fun part is that it remember some (all ? I dunno) of my login/password even if I haven't not re-enabled Synch...

I'll keep using it a bit longer before synching again to be sure it no longer crashes.

I'll keep you posted. Thank for your help.

philipp
philipp
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thank you, i've also filed a bug for what i believe is the crash you were running into: https://bugzilla.mozilla.org/show_bug.cgi?id=1164449 (though i'm not sure, since if your firefox is crashing at startup there is no easy way to get to the crash signature of that particular problem...)

thcourbon
thcourbon Question owner
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Chosen Solution

After a few days, I reactivated Firefox Synch and have not experienced crash from then. It seems fixed...

Thank you for your help.

Cheers, Thomas

swaldman
swaldman
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I have experienced the same thing,also on 2014 moto x. Crash within a few seconds of startup. Clearing data relieved things for a while, but the problem came back. Haven't yet tried not connecting sync after clearing data; will try that now, but due to travel may not be able to report results for done time. FWIW, another Android device (and some windows ones) on the same sync account have no trouble.