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clicking on any menu item or right clicking crashes Firefox

Engenia
Engenia
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It's been running fine until today. I don't recall that anything has changed on my system prior to this happening.

Crashes occur :- 1. with Firefox 20 and Firefox 30 (run from the terminal). I haven't tried any other versions 2. regardless of running in safe mode 3. regardless of running on a cleared profile

OS is Ubuntu 10.04

Difficult to provide Troubleshooting Information below as I am browsing here with Opera. I'll try and add this detail once I've completed the registration process. In the meantime, I have used strace to track the processes leading up to the crash and subsequent manual killing of the greyed out window.

~$ strace firefox 2> /tmp/strace.txt

The final lines of strace.txt follow:- (sorry for the volume)

read(4, "\34\0T\3B\16@\2\210\2\0\0T\323\241\2\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0"..., 4096) = 64 read(4, 0x7f8518abc074, 4096) = -1 EAGAIN (Resource temporarily unavailable) poll([{fd=4, events=POLLIN}], 1, -1) = 1 ([{fd=4, revents=POLLIN}]) read(4, "\34\0T\3B\16@\2\204\2\0\0\202\323\241\2\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0", 4096) = 32 read(4, 0x7f8518abc074, 4096) = -1 EAGAIN (Resource temporarily unavailable) poll([{fd=4, events=POLLIN|POLLOUT}], 1, -1) = 1 ([{fd=4, revents=POLLOUT}]) writev(4, [{"\24\1\6\0B\16@\2\204\2\0\0\37\0\0\0\0\0\0\0\0 \0\0", 24}, {NULL, 0}, {"", 0}], 3) = 24 poll([{fd=4, events=POLLIN}], 1, -1) = 1 ([{fd=4, revents=POLLIN}]) read(4, "\34\0U\3B\16@\2\204\2\0\0\202\323\241\2\1\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0"..., 4096) = 84 read(4, 0x7f8518abc074, 4096) = -1 EAGAIN (Resource temporarily unavailable) poll([{fd=4, events=POLLIN|POLLOUT}], 1, -1) = 1 ([{fd=4, revents=POLLOUT}]) writev(4, [{"\24\1\6\0B\16@\2\202\2\0\0\37\0\0\0\0\0\0\0\0 \0\0", 24}, {NULL, 0}, {"", 0}], 3) = 24 poll([{fd=4, events=POLLIN}], 1, -1) = 1 ([{fd=4, revents=POLLIN}]) read(4, "\34\0V\3B\16@\2\202\2\0\0\202\323\241\2\1\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0"..., 4096) = 84 read(4, 0x7f8518abc074, 4096) = -1 EAGAIN (Resource temporarily unavailable) poll([{fd=4, events=POLLIN|POLLOUT}], 1, -1) = 1 ([{fd=4, revents=POLLOUT}]) writev(4, [{"<\1\2\0\0\0\200\5+\2\1\0", 12}, {NULL, 0}, {"", 0}], 3) = 12 poll([{fd=4, events=POLLIN}], 1, -1) = 1 ([{fd=4, revents=POLLIN}]) read(4, "\1\2X\3\0\0\0\0\5\0@\5\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0", 4096) = 32 read(4, 0x7f8518abc074, 4096) = -1 EAGAIN (Resource temporarily unavailable) close(4) = 0 munmap(0x7f850d1b5000, 2113560) = 0 munmap(0x7f85147d2000, 45872264) = 0 munmap(0x7f8517a5a000, 2253768) = 0 munmap(0x7f851781f000, 2337904) = 0 munmap(0x7f8517c81000, 3171560) = 0 munmap(0x7f8517f88000, 2258320) = 0 munmap(0x7f85183b4000, 2113688) = 0 munmap(0x7f85181b0000, 2109648) = 0 munmap(0x7f85187c1000, 2352000) = 0 munmap(0x7f8517595000, 2662000) = 0 munmap(0x7f8517392000, 2105376) = 0 munmap(0x7f85142e7000, 3016424) = 0 munmap(0x7f85140c4000, 2239112) = 0 munmap(0x7f8513e85000, 2352680) = 0 munmap(0x7f851102b000, 2507232) = 0 munmap(0x7f8510e21000, 2134752) = 0 munmap(0x7f850e1f2000, 2130248) = 0 munmap(0x7f850dfd7000, 2207584) = 0 munmap(0x7f850ddd3000, 2109664) = 0 munmap(0x7f850dbce000, 2113600) = 0 munmap(0x7f850d9c9000, 2113800) = 0 munmap(0x7f850d3ba000, 2113920) = 0 exit_group(0) = ?

It's been running fine until today. I don't recall that anything has changed on my system prior to this happening. Crashes occur :- 1. with Firefox 20 and Firefox 30 (run from the terminal). I haven't tried any other versions 2. regardless of running in safe mode 3. regardless of running on a cleared profile OS is Ubuntu 10.04 Difficult to provide Troubleshooting Information below as I am browsing here with Opera. I'll try and add this detail once I've completed the registration process. In the meantime, I have used strace to track the processes leading up to the crash and subsequent manual killing of the greyed out window. :~$ strace firefox 2> /tmp/strace.txt The final lines of strace.txt follow:- (sorry for the volume) read(4, "\34\0T\3B\16@\2\210\2\0\0T\323\241\2\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0"..., 4096) = 64 read(4, 0x7f8518abc074, 4096) = -1 EAGAIN (Resource temporarily unavailable) poll([{fd=4, events=POLLIN}], 1, -1) = 1 ([{fd=4, revents=POLLIN}]) read(4, "\34\0T\3B\16@\2\204\2\0\0\202\323\241\2\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0", 4096) = 32 read(4, 0x7f8518abc074, 4096) = -1 EAGAIN (Resource temporarily unavailable) poll([{fd=4, events=POLLIN|POLLOUT}], 1, -1) = 1 ([{fd=4, revents=POLLOUT}]) writev(4, [{"\24\1\6\0B\16@\2\204\2\0\0\37\0\0\0\0\0\0\0\0 \0\0", 24}, {NULL, 0}, {"", 0}], 3) = 24 poll([{fd=4, events=POLLIN}], 1, -1) = 1 ([{fd=4, revents=POLLIN}]) read(4, "\34\0U\3B\16@\2\204\2\0\0\202\323\241\2\1\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0"..., 4096) = 84 read(4, 0x7f8518abc074, 4096) = -1 EAGAIN (Resource temporarily unavailable) poll([{fd=4, events=POLLIN|POLLOUT}], 1, -1) = 1 ([{fd=4, revents=POLLOUT}]) writev(4, [{"\24\1\6\0B\16@\2\202\2\0\0\37\0\0\0\0\0\0\0\0 \0\0", 24}, {NULL, 0}, {"", 0}], 3) = 24 poll([{fd=4, events=POLLIN}], 1, -1) = 1 ([{fd=4, revents=POLLIN}]) read(4, "\34\0V\3B\16@\2\202\2\0\0\202\323\241\2\1\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0"..., 4096) = 84 read(4, 0x7f8518abc074, 4096) = -1 EAGAIN (Resource temporarily unavailable) poll([{fd=4, events=POLLIN|POLLOUT}], 1, -1) = 1 ([{fd=4, revents=POLLOUT}]) writev(4, [{"<\1\2\0\0\0\200\5+\2\1\0", 12}, {NULL, 0}, {"", 0}], 3) = 12 poll([{fd=4, events=POLLIN}], 1, -1) = 1 ([{fd=4, revents=POLLIN}]) read(4, "\1\2X\3\0\0\0\0\5\0@\5\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0", 4096) = 32 read(4, 0x7f8518abc074, 4096) = -1 EAGAIN (Resource temporarily unavailable) close(4) = 0 munmap(0x7f850d1b5000, 2113560) = 0 munmap(0x7f85147d2000, 45872264) = 0 munmap(0x7f8517a5a000, 2253768) = 0 munmap(0x7f851781f000, 2337904) = 0 munmap(0x7f8517c81000, 3171560) = 0 munmap(0x7f8517f88000, 2258320) = 0 munmap(0x7f85183b4000, 2113688) = 0 munmap(0x7f85181b0000, 2109648) = 0 munmap(0x7f85187c1000, 2352000) = 0 munmap(0x7f8517595000, 2662000) = 0 munmap(0x7f8517392000, 2105376) = 0 munmap(0x7f85142e7000, 3016424) = 0 munmap(0x7f85140c4000, 2239112) = 0 munmap(0x7f8513e85000, 2352680) = 0 munmap(0x7f851102b000, 2507232) = 0 munmap(0x7f8510e21000, 2134752) = 0 munmap(0x7f850e1f2000, 2130248) = 0 munmap(0x7f850dfd7000, 2207584) = 0 munmap(0x7f850ddd3000, 2109664) = 0 munmap(0x7f850dbce000, 2113600) = 0 munmap(0x7f850d9c9000, 2113800) = 0 munmap(0x7f850d3ba000, 2113920) = 0 exit_group(0) = ?

All Replies (4)

FredMcD
FredMcD
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Can you give us the list of other crashes you had?

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box.

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

FredMcD
FredMcD
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If you can't keep Firefox open to get the reports, you will have to do this the hard way. Open the file browser on your computer. Depending on your system, you need to find this folder; C:\Users\=<User Name>=\AppData\Roaming\Mozilla\Firefox Once you are there, look for a folder called Crash Reports. Inside are two folders; submitted and pending. Go into each. Copy the last 5 File Names in each folder. Remember, the last 5. Check the date/time. Post all the information in the reply box below. Forgot to add, with each file name, include the date and time created.

Engenia
Engenia Question owner
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about:crashes shows no Report ID's that start with bp- There was only one crash ID and it was submitted 28 Nov 2013 23:54

From ~home/<username>/.mozilla/firefox/Crash Reports the last 5 file names are InstallTime20140605174243 12 Jun 2014 12:59:46 InstallTime20130329042733 06 Apr 2013 09:54:08 InstallTime20130307171915 09 Mar 2013 13:20:47 InstallTime20130218165021 21 Feb 2013 09:06:57 InstallTime20130201234252 07 Feb 2013 19:52:01

from ./pending 5c4b81bc-1465-298d-2d086121-6ba6ca79.extra 28 Nov 2013 23:54:55 5c4b81bc-1465-298d-2d086121-6ba6ca79.dmp 28 Nov 2013 23:54:55

Modified by Engenia

cosimo.simeone
cosimo.simeone
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Hi all! This is an Ubuntu kernel bug, please see https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1327220 They are working on it.

Cheers!