Superheroes Wanted!

Revision Information

Revision id: 36852
Created: Feb 20, 2013, 9:47:00 AM
Creator: David (satdav)
Comment: added a |
Reviewed: Yes
Reviewed: Feb 20, 2013, 9:47:14 AM
Reviewed by: satdav
Is approved? Yes
Is current revision? No
Ready for localization: No

Revision Source

[[Image:superheroes]] 
<section>
Congratulations on passing the first test and getting to this page. You are only two small steps away from joining the ranks of our amazing volunteer support community dedicated to helping people get the most out of Firefox. All that's left to do is to create an account and pick a way to get involved.

<!-- WHEN TRANSLATING THIS PAGE, REMOVE THIS LINE AND LOCALIZE THE FOLLOWING PARAGRAPH FOR YOUR LOCALE. --> <!--
{note}'''[http://www.mozillaitalia.org Participate in the Italian community of support to Firefox]'''
Did you know that there is an Italian community support to Mozilla? Come and visit us and you can help others in difficulty using our forums, collaborate with us in Italian to translate the contents of the site to support and participate in our other activities!{/note} -->
<!-- WHEN TRANSLATING THIS PAGE, REMOVE THIS LINE -->

==1. Create an account==
[/users/authcontributor Creating an account] gives you access to answering questions and editing articles, and will let us keep track of and give you credit for your contributions.

==2. Pick one of these great ways to get involved!==
===[/army-of-awesome Join our Army of Awesome]===
Love Firefox and just have a few moments to help? Help other Firefox users on Twitter. It's fun and addictive. Good things will come to those who tweet!

===[[Answering questions on the Support Forum|Answer questions on the Support Forum]]===
Another fast and easy way to help! Share your knowledge of Firefox by pointing people to the right help articles and providing troubleshooting steps for their individual questions. Currently, we are particularly looking for [[Answering questions on the Support Forum#w_help-wanted|people with access to Firefox on Android]].

===[[Improve the Knowledge Base]]===
If you like to write or teach, improving the articles in the Knowledge Base is great way to help thousands of people each week. Currently we are looking for contributors to proof read the English KB and Reviewers for Linux.

===[[Localize Firefox Help]]===
Make the Knowledge Base available in your language and help us make Firefox support global! See the current needs in our [[Localize Firefox Help#w_help-wanted|Help Wanted section]].

===[[how-participate-sumo-contributor-meetings|How to participate in a SuMo meeting]] ===
If you are a social person and like to talk you will like these meetings, a meeting in sumo is different to a standard meeting as its with people from all over the world. 

==A little about us==
Firefox Help, also known as '''SUMO''' (our nickname comes from our URL, '''SU'''pport.'''MO'''zilla.<!-- -->org), is not just a place for Firefox users to get support, it's also a community of volunteers from around the world. In addition to working directly with Firefox users we also work with other teams such as [http://quality.mozilla.org Quality Assurance] to make sure new issues are documented and fixed as soon as possible and with Firefox developers to help make Firefox even better. [[Meet the Team]] on our Site Credits page.

==Talk to us ==
We want to hear from you!  Got ideas for improving Firefox Help, questions about helping, or just want to know more about us? Here's how to get in touch:
*'''[/forums/contributors Contributors Forum]''': This is the main place where we talk about everything related to Firefox Help, except the KB and the localization that have their own forum.
*'''[/forums/knowledge-base-articles Knowledge Base Articles Forum]''': This is the place where we discuss general topics about the KB. For improvements on existing articles, use instead their discussion section in editing tools.
*'''[/forums/l10n-forum Localization Forum]''': This is the place where we talk about localizing SUMO. 
*'''[irc://irc.mozilla.org/sumo #sumo IRC channel]''': The best place to chat with other contributors.  You can also find the Firefox Help staff there: [/user/210 David Tenser] (djst), [/user/525 Cheng Wang] (Cww), [/user/337115/ Ibai Garcia] (Ibai), [/user/463178/ Michelle Luna] (michelleluna), [/user/4081 Kadir Topal] (Topal), [/user/160087/ Michael Verdi] (verdi), [/user/662734 Madalina Ana] (madalina), [/user/553230 Rosana Ardila] (rosana), [/user/633449 Tyler Downer] (Tyler), [/user/566265 Matthew Grimes] (Matt_G) and [/user/796905 Ralph Daub] (ralphdaub).  If you don't have an irc client, connect [https://www.mibbit.com/?server=irc.mozilla.org&channel=%23sumo via Mibbit].
*'''[http://blog.mozilla.org/sumo Firefox Support (SUMO) blog]''': The latest project updates and developments are presented here.
</section>

Revision Content

Congratulations on passing the first test and getting to this page. You are only two small steps away from joining the ranks of our amazing volunteer support community dedicated to helping people get the most out of Firefox. All that's left to do is to create an account and pick a way to get involved.

1. Create an account

Creating an account gives you access to answering questions and editing articles, and will let us keep track of and give you credit for your contributions.

2. Pick one of these great ways to get involved!

Join our Army of Awesome

Love Firefox and just have a few moments to help? Help other Firefox users on Twitter. It's fun and addictive. Good things will come to those who tweet!

Answer questions on the Support Forum

Another fast and easy way to help! Share your knowledge of Firefox by pointing people to the right help articles and providing troubleshooting steps for their individual questions. Currently, we are particularly looking for people with access to Firefox on Android.

Improve the Knowledge Base

If you like to write or teach, improving the articles in the Knowledge Base is great way to help thousands of people each week. Currently we are looking for contributors to proof read the English KB and Reviewers for Linux.

How to contribute to article localization

Make the Knowledge Base available in your language and help us make Firefox support global! See the current needs in our Help Wanted section.

How to participate in a SuMo meeting

If you are a social person and like to talk you will like these meetings, a meeting in sumo is different to a standard meeting as its with people from all over the world.

A little about us

Firefox Help, also known as SUMO (our nickname comes from our URL, SUpport.MOzilla.org), is not just a place for Firefox users to get support, it's also a community of volunteers from around the world. In addition to working directly with Firefox users we also work with other teams such as Quality Assurance to make sure new issues are documented and fixed as soon as possible and with Firefox developers to help make Firefox even better. Meet the Team on our Site Credits page.

Talk to us

We want to hear from you! Got ideas for improving Firefox Help, questions about helping, or just want to know more about us? Here's how to get in touch:

Contributors Forum: This is the main place where we talk about everything related to Firefox Help, except the KB and the localization that have their own forum.
Knowledge Base Articles Forum: This is the place where we discuss general topics about the KB. For improvements on existing articles, use instead their discussion section in editing tools.
Localization Forum: This is the place where we talk about localizing SUMO.
#sumo IRC channel: The best place to chat with other contributors. You can also find the Firefox Help staff there: David Tenser (djst), Cheng Wang (Cww), Ibai Garcia (Ibai), Michelle Luna (michelleluna), Kadir Topal (Topal), Michael Verdi (verdi), Madalina Ana (madalina), Rosana Ardila (rosana), Tyler Downer (Tyler), Matthew Grimes (Matt_G) and Ralph Daub (ralphdaub). If you don't have an irc client, connect via Mibbit.
Firefox Support (SUMO) blog: The latest project updates and developments are presented here.

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