Forum Response - Firefox crashes when you open it (Mac)

Contributors, Firefox Contributors, Firefox Last updated:
Hakuna mtu amewasaidia kutafsiri makala hii bado. Kama tayari wajua jinsi ya ujabinishaji wa SUMO hufanya kazi, waweza kuanza kutafsiri sasa. Kama unataka kujifunza jinsi ya kutafsiri makala kwa Sumo, tafadhali anzia hapa.

We're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash.

  1. Click the Finder icon in the dock. On the menu bar, click the Go menu, hold down the option or alt key and select Library. A window will open containing your Library folder.
  2. Open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
  3. Open the 5 most recent files with a text editor and copy the IDs.
  4. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

These fine people helped write this article:

AliceWyman, user66338, Michael Verdi, Andrew, iamjayakumars, Mark Heijl
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