Forum response - Firefox for Android crash report

Firefox for Android Firefox for Android Nohavaozina farany:
Tsy mbola nisy olona nanampy t@ fandikana an'ity lahatsoratra ity. Raha efa fantatrao ny fandehan'ny fandikanteny ho an'i SUMO, dia manomboha mandika izao. Raha te-hianatra ny fomba fandikana lahatsoratra ho an'i SUMO ianao, dia manomboha eto azafady.

Hi

I am sorry to hear that Firefox for Android is crashing. I hope that we can help resolve this for you. Before following the steps below, make sure that you have updated both your Android device and Firefox for Android to the latest versions available.

As a first step, close down many of the tabs that you have open to as few as possible. Does this help reduce the incidence of a crash?

If this does not resolve the issue, open the Android Settings app, select Apps then find Firefox in the list. In the section titled Storage and Cache, select the option to clear the cache (do not clear data!). Does this help?

Following that, our developers will need to look into this in more detail with some logs from inside your copy of Firefox for Android. Type about:crashes in the address bar which will display information about recent crashes. If you select the most recent Socorro link, a crash report will open in a new tab. If you could copy and paste the address of the page that opens into a reply to this thread, we will be able to look into this further for you.

I hope that this helps.

These fine people helped write this article:

Kiki, Joni, Paul, Lucas Siebert, user1361444297249, Christine Sobowale
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