Fix problems that cause images to not show

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  • Revision id: 25649
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  • Creator: mha007
  • Comment: Added article reference for "clearing the cache"
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  • Reviewed by: Verdi
  • Is approved? Yes
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If you are experiencing difficulty downloading or viewing images through Firefox, follow the troubleshooting instructions below.

This article applies to:

  • Still image file formats such as PNG, GIF, and JPG
  • Animated file formats like animated GIF

This article does not apply to the following formats:

Check image permissions

Firefox allows you to prevent images from loading for certain websites to make pages load faster. If you are having trouble viewing images:

  1. Click the menu button New Fx Menu and choose Options.Preferences.
  2. OptionsPreferences window, select the Content panel.
  3. Make sure there is a check mark next to Load images automatically
  4. Click on Exceptions... next to Load images automatically to open the Exceptions - Images window.
  5. In the Exceptions - Images window, look at the list of sites. Make sure the sites with which you're having trouble are not in the list.
  6. Click Close to closeClose the Exceptions - Images window.
  7. Close the about:preferences page. Any changes you've made will automatically be saved.

Clear cookies and cache

Sometimes problems loading websites can be fixed by clearing the cache and the Cookies - Information that websites store on your computer associated with the problematic websites:

  1. At the top of the Firefox windowOn the menu bar, click on the History menu and select Show All History to open the Library window.
  2. At the top right corner, type the name of the website you wish to forget in the Search History field, and press EnterReturn.
  3. In the resulting list, right-clickhold down the Ctrl key while you click on the site you wish to forget, and select Forget About This Site.
  4. Close the Library window.
  1. Click the menu button New Fx Menu and choose Options.Preferences.
  2. Select the Privacy panel.
  3. Click Show Cookies... to open the Cookies window.
  4. In the Search: field, type the first few letters of the name of the site with problems (e.g. yahoo).
  5. Select the cookies that come up in the list and click Remove Cookie
  6. Click Close to closeClose the Cookies window.
  7. Select the Advanced panel at the top of the OptionsPreferences window.
  8. Click the Network tab.
  9. In the Offline Storage section, click Clear now.
  10. Close the about:preferences page. Any changes you've made will automatically be saved.

The image cannot be displayed because it contains errors

If you receive the message that an image cannot be displayed because it contains errors, see The image cannot be displayed because it contains errors article.

Security software

Some Internet security software (including antivirus and anti-spyware programs, firewalls, privacy programs, and others) may identify and block certain images as web bugs or may prevent images from animating. Check the settings for your Internet security program to make sure it allows images to load.

Images load the first time but not later

The RealPlayer Browser Record Plugin extension (installed with RealPlayer) can cause Firefox to show images correctly upon the first visit to a website, but not on subsequent visits or refreshes. Disabling this extension will fix the problem.

  1. Open the RealPlayer program.
  2. Go to the Tools menu and click on Preferences.
  3. Go to the Download & Recording section and uncheck the option Enable Web Download & Recording for these installed browsers:.
  4. Click OK.

Or see the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for instructions on how to disable or uninstall extensions in Firefox.

Images load but look wrong

If images on websites load, but don't look right or don't look the way they do in other browsers:

  • If the colors in the image look incorrect, try the solutions in the Website colors are wrong article.
  • If you are using any sort of web accelerator software, disable it and see if images load properly. For more information, see the documentation that came with the software.
  • If the image area shows text or some form of gibberish, see the MozillaZine Knowledge Base article Page displays as gibberish.

Other reasons why images may not load

  • The site that displays the images may be down or experiencing difficulties. To verify, try loading the site from a different computer or browser.
  • Some pathnames to images contain backslashes (e.g.\MyImage.jpg). In browsers other than Internet Explorer, these pathnames do not load. If you see that the image's URL contains a backslash, contact the site's webmaster about the issue.

Images still do not load correctly

If you have tried all of the solutions in this article and images or animations still don't load correctly:

Based on information from Images or animations do not load (mozillaZine KB)