If you are experiencing difficulty downloading or viewing images through Firefox, follow the troubleshooting instructions below.

This article applies to:

• Still image file formats such as PNG, GIF, and JPG
• Animated file formats like animated GIF

This article does not apply to the following formats:

• Video, such as MPG, WMV, and AVI. For more information, see Fix common audio and video issues.
• Animated content that is displayed through a plugin, such as the Flash plugin. Learn more in Flash Plugin - Keep it up to date and troubleshoot problems.

Note: If you're having trouble with a website, click the padlock icon in the address bar to see if Firefox has blocked insecure parts of the page. See Mixed content blocking in Firefox for details.

Clear cookies and cache

Sometimes problems loading websites can be fixed by clearing the cookies and cache.

1. Click the menu button to open the menu panel.
2. Click History and select Clear Recent History…
3. In the Time Range to clear: drop-down, select Everything.
4. Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
5. Click OKClear Now.

Check image permissions for a specific website

Firefox allows you to prevent images from loading for certain websites to make pages load faster. If you are having trouble viewing images for a specific website:

1. Click the Site Identity Button (the website’s icon to the left of its address).
2. Click the More information… button in the prompt. The Page Info window will open.
3. Select the Permissions panel.
4. Make sure Allow is selected next to Load Images.
5. Close the Page Info window.

Security software

Some Internet security software (including antivirus and anti-spyware programs, firewalls, privacy programs, and others) may identify and block certain images as web bugs or may prevent images from animating. Check the settings for your Internet security program to make sure it allows images to load.

Extensions

Extensions are add-ons that add or modify Firefox features. See the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for instructions on how to disable or uninstall extensions that may cause images not to load in Firefox.

Images load but look wrong

If images on websites load, but don't look right or don't look the way they do in other browsers:

• If you are using any sort of web accelerator software, disable it and see if images load properly. For more information, see the documentation that came with the software.
• If the image area shows text or some form of gibberish, see the MozillaZine Knowledge Base article Page displays as gibberish.

Other reasons why images may not load

• The site that displays the images may be down or experiencing difficulties. To verify, try loading the site from a different computer or browser.
• Some pathnames to images contain backslashes (e.g. example.com\MyImage.jpg). In browsers other than Internet Explorer, these pathnames do not load. If you see that the image's URL contains a backslash, contact the site's webmaster about the issue.

• You may have modified one of your Firefox preference settings which is causing images not to show. You can either reset all preferences or else try the following:

1. Type about:config in the address bar and press EnterReturn.
   A warning page may appear. Click Accept the Risk and Continue to go to the about:config page.
2. Find browser.display.document_color_use in the list of preferences. It should be set to 0 by default.
3. Right-clickHold down the control key while you click on the preference if its value other than 0 and select Reset.

Images still do not load correctly

If you have tried all of the solutions in this article and images or animations still don't load correctly then try these solutions:

• Try refreshing Firefox.
• Use the Profile Manager to create a new Firefox profile.
• Follow the other steps in the Troubleshoot and diagnose Firefox problems article.

Based on information from Images or animations do not load (mozillaZine KB)