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If you are experiencing difficulty downloading or viewing images in Firefox, follow the troubleshooting instructions in this article.

If you are experiencing difficulty downloading or viewing images through Firefox, follow the troubleshooting instructions below. This article applies to: * Still image file formats such as PNG, GIF, and JPG * Animated file formats like animated GIF This article does not apply to the following formats: * Video, such as MPG, WMV, and AVI. For more information, see [[Fix common audio and video issues]]. * Animated content that is displayed through a plugin, such as the Flash plugin. Learn more in [[Flash Plugin - Keep it up to date and troubleshoot problems]]. [[Template:MixedContent]] __TOC__ = Clear cookies and cache = Sometimes problems loading websites can be fixed by clearing the cookies and cache. [[T:clearCookiesCache]] = Check image permissions for a specific website= Firefox allows you to prevent images from loading for certain websites to make pages load faster. If you are having trouble viewing images for a specific website: #Click the [[How do I tell if my connection to a website is secure?|Site Identity Button]] (the website’s icon to the left of its address). #Click the {button More information…} button in the prompt. The [[Page Info window - View technical details about the page you are on|Page Info window]] will open. #Select the {menu Permissions} panel. # Make sure '''Allow''' is selected next to '''Load Images'''. # Close the Page Info window. = Security software = Some Internet security software (including antivirus and anti-spyware programs, firewalls, privacy programs, and others) may identify and block certain images as web bugs or may prevent images from animating. Check the settings for your Internet security program to make sure it allows images to load. = Extensions = Extensions are add-ons that add or modify Firefox features. See the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article for instructions on how to disable or uninstall extensions that may cause images not to load in Firefox. = Images load but look wrong = If images on websites load, but don't look right or don't look the way they do in other browsers: * If you are using any sort of web accelerator software, disable it and see if images load properly. For more information, see the documentation that came with the software. * If the image area shows text or some form of gibberish, see the MozillaZine Knowledge Base article [http://kb.mozillazine.org/Page_displays_as_gibberish Page displays as gibberish]. = Other reasons why images may not load = * The site that displays the images may be down or experiencing difficulties. To verify, try loading the site from a different computer or browser. * Some pathnames to images contain backslashes (e.g. {filepath example<!-- -->.com\MyImage.jpg}). In browsers other than Internet Explorer, these pathnames do not load. If you see that the image's URL contains a backslash, contact the site's webmaster about the issue. <!--## The [https://addons.mozilla.org/firefox/addon/426 Slashy] extension provides a workaround for this problem.--> * You may have modified one of your Firefox preference settings which is causing images not to show. You can either [[Reset Firefox preferences to troubleshoot and fix problems|reset all preferences]] or else try the following: # [[T:aboutconfig]] # Find ''browser.display.document_color_use'' in the list of preferences. It should be set to ''0'' by default. # [[T:contextmenu]] on the preference if its value other than ''0'' and select {menu Reset}. <!--## Since Firefox 37.0 this value is responsible for.--> = Images still do not load correctly = If you have tried all of the solutions in this article and images or animations still don't load correctly then try these solutions: * Try [[Refresh Firefox - reset add-ons and settings|refreshing Firefox]]. * [[Use the Profile Manager to create and remove Firefox profiles|Use the Profile Manager to create a new Firefox profile]]. * Follow the other steps in the [[Troubleshoot and diagnose Firefox problems]] article. <!-- MZ credit --> <br/> <br/> '''''Based on information from [http://kb.mozillazine.org/Images_or_animations_do_not_load Images or animations do not load (mozillaZine KB)]'''''