Contributor News & Resources

Welcome, we are thrilled to have you as a contributor to the '''''su'''pport. '''mo'''zilla. org'' ('''SUMO''') website! ''It's through your efforts that we are able to provide help to so many Firefox users.'' [[T:WUWS]] <!-- LOCALIZATION NOTE Everything below is fairly stable documentation that will only change every few months. If you want to localize this page start here please, and leave the above out, unless you really want to keep up with the weekly changes --> <hr> ==Communication== We use the [https://support.mozilla.com/forums Contributor forums] to discuss everything about Firefox Help. You can find many of us on the [https://www.mibbit.com/?server=irc.mozilla.org&channel=%23sumo IRC (via Mibbit)] channel for real-time conversations. ==Getting Set Up== Refer to the [https://support.mozilla.org/en-US/kb/superheroes-wanted Superheroes Wanted] page for links to the latest step-by-step documentation of our setup processes. ==Contributor Directory== ''The [https://support.mozilla.org/kb/meet-team SUMO team] was pioneered by contributors like you who are passionate about web technology and helping people use it.'' In addition to the user profiles, we have a forum thread for [https://support.mozilla.com/forums/off-topic/271607 contributor introductions]. We also encourage you to register on [http://mozillians.org Mozillians.org] and add the SUMO tag to your profile. We use [https://support.mozilla.com/groups groups] to manage the organization across five general areas represented by the following globe. [[Image: roles globe]] {| |'''Support Forum''' |'''LiveChat''' |'''Localization''' |'''Army of Awesome''' |'''Knowledge Base''' |'''Development''' |- | |- |[https://support.mozilla.org/groups/forum-moderators Moderators] |[https://support.mozilla.org/groups/live-chat-helpers LiveChat helpers] |[https://support.mozilla.org/en-US/groups/bengali-bn-in-localization Bengali] |[https://support.mozilla.org/groups/army-of-awesome-contributors Army of Awesome Contributors ] |[https://support.mozilla.org/groups/knowledge-base-editors KB Editors] |[https://support.mozilla.org/groups/sumo-developers SUMO Developers] |- |[https://support.mozilla.com/groups/contributors Contributors] | |[https://support.mozilla.org/en-US/groups/brazilian-localization Brazilian Portuguese] | | [https://support.mozilla.org/groups/knowledge-base-reviewers KB Reviewers] |- | | |[https://support.mozilla.org/en-US/groups/chinese-zh-cn-localization Chinese] | | | |- | | |[https://support.mozilla.org/en-US/groups/dutch-localization Dutch] | | | |- | | |[https://support.mozilla.org/en-US/groups/french-localization French] | | | |- | | |[https://support.mozilla.org/en-US/groups/german-localization German] | | | |- | | |[https://support.mozilla.org/en-US/groups/hindi-localization Hindi] | | | |- | | |[https://support.mozilla.org/en-US/groups/indonesian-localization Indonesian] | | | |- | | |[https://support.mozilla.org/en-US/groups/italian-localization Italian] | | | |- | | |[https://support.mozilla.org/en-US/groups/japanese-localization Japanese] | | | |- | | |[https://support.mozilla.org/en-US/groups/polish-localization Polish] | | | |- | | |[https://support.mozilla.org/en-US/groups/portuguese-pt-pt-localization Portuguese] | | | |- | | |[https://support.mozilla.org/en-US/groups/russian-localization Russian] | | | |- | | |[https://support.mozilla.org/en-US/groups/slovak-localization-group Slovak] | | | |- | | |[https://support.mozilla.org/en-US/groups/slowenian-localization Slowenian] | | | |- | | |[https://support.mozilla.org/en-US/groups/spanish-localization Spanish] | | | |- | | |[https://support.mozilla.org/en-US/groups/turkish-group Turkish] | | | |} ==Help Wanted== '''L1oN Contributor''' - Helps to [https://support.mozilla.org/kb/localize-firefox-help localize Firefox Help] and notifies the L10N lead of any issues. '''Forum Contributor''' - Answers [https://support.mozilla.org/questions user support questions]. '''Feedback Support''' - Gathers user feedback from the [https://support.mozilla.org/questions user support forum] and [http://input.mozilla.org input] to get a sense of the main issues and puts them into a quantifiable [report]. Works with support coordinator and [http://quality.mozilla.org QA] to get details on specific product issues. '''Feedback Localizer''' - Collects all feedback that comes in a non-English language and provides a [report]. '''Army of Awesome Contributor''' - Responds to [http://support.mozilla.org/army-of-awesome tweets about Firefox]. '''KB Editor''' - Helps maintain [https://support.mozilla.com/contributors/need-changes knowledge base articles that need changes]. ==Contributor Commitments== ''We ask for a few commitments from contributors.'' *Fulfill the duties of your position as outlined by your group leader *Commitment of at least one year *Attend one SUMO meeting per quarter and provide a [status update] *Attend one Mozilla-sponsored in-person event every two years *Let your group leader know if you have a change in circumstances that is impeding your ability to contribute ==What if I am having trouble meeting my commitments?== ''Most of the contributors to SUMO are volunteers with other obligations that could unexpectedly make it hard for them to meet their obligations. If this happens to you, we have recommendations on how to handle it:'' *'''Remember, you are not alone'''. Many contributors have been in this situation. No one will be surprised or disappointed to hear that you are having a hard time keeping up. *'''Raise your hand and communicate'''. The more the rest of your group understands what you are going through, the easier it is for everyone. SUMO is very supportive, you may get more help than you imagined, just by letting people know. If you have to resign, it will be much easier on everyone if you let your group know sooner rather than later. * '''Changes in status aren't permanent'''. If you need to lighten your load for a few months, that is usually manageable. When you are ready to take on more, we'll be happy to work with you. If you need to resign now, it doesn't mean that you can't rejoin the contributor group when circumstances change. * '''Don't go silent'''. Disappearing is the worst response for everyone. Your group won't know whether to recruit a replacement or not. It doesn't matter what the reason is, just let us know, so we can help.

Welcome, we are thrilled to have you as a contributor to the support. mozilla. org (SUMO) website! It's through your efforts that we are able to provide help to so many Firefox users.

Big things this week

• Notes and video from this meeting.
• It was a short meeting but a lot of celebration!
• Everyone: please help us in testing Persona
• We have a list with the top contributors of all time, check the etherpad or watch the video to see it! We had a nice celebration!
• Update on the buddy program and on our Summit planned to unite all SUMO warriors!
• Contributors of the week: AlicyWyman, philipp, john99, italian team
• Current SUMO development sprint – 2013.18.
• Next SUMO meeting - Monday, Sept. 30th - (call in details & meeting notes) at 9:00 am PST. Please add your comments, questions and updates to the etherpad. You can also participate in #sumo during the meeting. We’re going to record and post a video of the meeting.

---

Communication

We use the Contributor forums to discuss everything about Firefox Help. You can find many of us on the IRC (via Mibbit) channel for real-time conversations.

Getting Set Up

Refer to the Superheroes Wanted page for links to the latest step-by-step documentation of our setup processes.

Contributor Directory

The SUMO team was pioneered by contributors like you who are passionate about web technology and helping people use it.

In addition to the user profiles, we have a forum thread for contributor introductions. We also encourage you to register on Mozillians.org and add the SUMO tag to your profile.

We use groups to manage the organization across five general areas represented by the following globe. The image "roles globe" does not exist.

Support Forum	LiveChat	Localization	Army of Awesome	Knowledge Base	Development
Moderators	LiveChat helpers	Bengali	Army of Awesome Contributors	KB Editors	SUMO Developers
Contributors		Brazilian Portuguese		KB Reviewers
		Chinese
		Dutch
		French
		German
		Hindi
		Indonesian
		Italian
		Japanese
		Polish
		Portuguese
		Russian
		Slovak
		Slowenian
		Spanish
		Turkish

Help Wanted

L1oN Contributor - Helps to localize Firefox Help and notifies the L10N lead of any issues.

Forum Contributor - Answers user support questions.

Feedback Support - Gathers user feedback from the user support forum and input to get a sense of the main issues and puts them into a quantifiable [report]. Works with support coordinator and QA to get details on specific product issues.

Feedback Localizer - Collects all feedback that comes in a non-English language and provides a [report].

Army of Awesome Contributor - Responds to tweets about Firefox.

KB Editor - Helps maintain knowledge base articles that need changes.

Contributor Commitments

We ask for a few commitments from contributors.

• Fulfill the duties of your position as outlined by your group leader
• Commitment of at least one year
• Attend one SUMO meeting per quarter and provide a [status update]
• Attend one Mozilla-sponsored in-person event every two years
• Let your group leader know if you have a change in circumstances that is impeding your ability to contribute

What if I am having trouble meeting my commitments?

Most of the contributors to SUMO are volunteers with other obligations that could unexpectedly make it hard for them to meet their obligations. If this happens to you, we have recommendations on how to handle it:

• Remember, you are not alone. Many contributors have been in this situation. No one will be surprised or disappointed to hear that you are having a hard time keeping up.
• Raise your hand and communicate. The more the rest of your group understands what you are going through, the easier it is for everyone. SUMO is very supportive, you may get more help than you imagined, just by letting people know. If you have to resign, it will be much easier on everyone if you let your group know sooner rather than later.
• Changes in status aren't permanent. If you need to lighten your load for a few months, that is usually manageable. When you are ready to take on more, we'll be happy to work with you. If you need to resign now, it doesn't mean that you can't rejoin the contributor group when circumstances change.
• Don't go silent. Disappearing is the worst response for everyone. Your group won't know whether to recruit a replacement or not. It doesn't matter what the reason is, just let us know, so we can help.