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Using Firefox to view web pages that include Apple Maps send monitor to sleep

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When I use Firefox to view web pages that include Apple Maps, this sends my monitor to sleep (simple message "Attention Entering Sleep mode" then screen goes black). There seems no way out of this except to switch off the PC and reboot. This only happens in normal mode, web pages display normally in Safe Mode. Tried Refreshing Firefox, disabling all Plugins, disabling hardware acceleration; I have no Themes or Extensions; new Profile - none make any difference. When the map starts to load, it gets to the point where text (i.e. place names) are rendered but the text is garbled and then the monitor goes to sleep. Any ideas anything else I can try? Can I somehow debug the rendering of the map? Or am I resigned to always using Firefox in Safe Mode - does this matter anyway? Thanking you for any suggestions.

When I use Firefox to view web pages that include Apple Maps, this sends my monitor to sleep (simple message "Attention Entering Sleep mode" then screen goes black). There seems no way out of this except to switch off the PC and reboot. This only happens in normal mode, web pages display normally in Safe Mode. Tried Refreshing Firefox, disabling all Plugins, disabling hardware acceleration; I have no Themes or Extensions; new Profile - none make any difference. When the map starts to load, it gets to the point where text (i.e. place names) are rendered but the text is garbled and then the monitor goes to sleep. Any ideas anything else I can try? Can I somehow debug the rendering of the map? Or am I resigned to always using Firefox in Safe Mode - does this matter anyway? Thanking you for any suggestions.
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Επιπρόσθετες λεπτομέρειες συστήματος

Εγκατεστημένα αρθρώματα

1. OpenH264 Video Codec provided by Cisco Systems, Inc. 2. Widevine Content Decryption Module provided by Google Inc.

Εφαρμογή

  • Firefox 68.0
  • Πλατφόρμα χρήστη: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0
  • URL υποστήριξης: https://support.mozilla.org/1/firefox/68.0/WINNT/en-GB/

Επεκτάσεις

  • Amazon.co.uk 1.1 (amazon@search.mozilla.org)
  • Bing 1.0 (bing@search.mozilla.org)
  • Chambers (UK) 1.0 (chambers-en-GB@search.mozilla.org)
  • DuckDuckGo 1.0 (ddg@search.mozilla.org)
  • eBay 1.0 (ebay@search.mozilla.org)
  • Google 1.0 (google@search.mozilla.org)
  • Twitter 1.0 (twitter@search.mozilla.org)
  • Wikipedia (en) 1.0 (wikipedia@search.mozilla.org)

Javascript

  • incrementalGCEnabled: True

Γραφικά

  • adapterDescription: Intel(R) G41 Express Chipset
  • adapterDescription2:
  • adapterDeviceID: 0x2e32
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 2a9d103c
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
  • contentUsesTiling: False
  • crashGuards: []
  • direct2DEnabled: False
  • direct2DEnabledMessage: {u'key': u'blocked-driver'}
  • directWriteEnabled: True
  • directWriteVersion: 6.1.7600.16972
  • driverDate: 10-15-2010
  • driverDate2:
  • driverVendor:
  • driverVendor2:
  • driverVersion: 8.15.10.2226
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'blocked', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled by pref', u'type': u'user'}, {u'status': u'blocked', u'message': u'Acceleration blocked by safe-mode', u'type': u'runtime'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'blocked', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'Safe-mode is enabled', u'type': u'runtime'}], u'name': u'GPU_PROCESS'}, {u'status': u'unavailable-no-angle', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable-no-angle', u'message': u'ANGLE is disabled', u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'blacklisted', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blacklisted', u'message': u'No qualified hardware', u'type': u'env'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'blocked', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'OMTP blocked by safe-mode', u'type': u'runtime'}], u'name': u'OMTP'}]}
  • info: {u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'ApzAutoscrollInput': 1, u'AzureFallbackCanvasBackend': u'cairo', u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: {u'key': u''}
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: False
  • offMainThreadPaintWorkerCount: 0
  • targetFrameRate: 60
  • usesTiling: False
  • webgl1DriverExtensions: -
  • webgl1Extensions: -
  • webgl1Renderer: WebGL is currently disabled.
  • webgl1Version: -
  • webgl1WSIInfo: -
  • webgl2DriverExtensions: -
  • webgl2Extensions: -
  • webgl2Renderer: WebGL is currently disabled.
  • webgl2Version: -
  • webgl2WSIInfo: -
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic
  • windowUsingAdvancedLayers: False

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hellosct1
  • Top 25 Contributor
14 λύσεις 145 απαντήσεις
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Hi, I think you can create a ticket on our bugzilla so that teams can read it

https://bugzilla.mozilla.org

thank's

Hi, I think you can create a ticket on our bugzilla so that teams can read it https://bugzilla.mozilla.org thank's
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ticker created on bugzilla: https://bugzilla.mozilla.org/show_bug.cgi?id=1565520
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cor-el
  • Top 10 Contributor
  • Moderator
17346 λύσεις 156811 απαντήσεις
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Is this about Windows Safe Mode ?

What security software do you have?

Are your display drivers up to date?

Is this about Windows Safe Mode ? What security software do you have? Are your display drivers up to date? *https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
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No, this is Firefox Safe Mode vs Firefox normal mode. The problem only occurs in Firefox normal mode, the websites with maps render correctly in Firefox Safe mode.

Security software is MalwareBytes Premium.

64-bit System Running Firefox v68 on Windows 7. Windows says both monitor and graphics drivers up-to-date, but I will check with the manufacturers ( I won't get chance to do this till Monday).

No, this is Firefox Safe Mode vs Firefox normal mode. The problem only occurs in Firefox normal mode, the websites with maps render correctly in Firefox Safe mode. Security software is MalwareBytes Premium. 64-bit System Running Firefox v68 on Windows 7. Windows says both monitor and graphics drivers up-to-date, but I will check with the manufacturers ( I won't get chance to do this till Monday).
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