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Thunderbird crashes When opening window to add document to email

Thunderbird Άλλο
Ο/Η Wayne Mery απάντησε 9 έτη πριν
Woody93
Woody93

Every time I open the window to add an appendix from my folders, the window opens, but there are no documents to see. When I try to click anything, a writing appears: "add file no feedback". Nothing happens, Thunderbird doens´t work at all and I can only close it. Is this an Windows-problem? Or is something wrong with Thunderbird?

LG Joseph

PS: Please excuse my bad english ;-)

Every time I open the window to add an appendix from my folders, the window opens, but there are no documents to see. When I try to click anything, a writing appears: "add file no feedback". Nothing happens, Thunderbird doens´t work at all and I can only close it. Is this an Windows-problem? Or is something wrong with Thunderbird? LG Joseph PS: Please excuse my bad english ;-)

Όλες οι απαντήσεις (4)

christ1
christ1
  • Κορυφαίοι 25 εθελοντές
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Sounds more like Thunderbird hangs, but it's not crashing. This is a difference. Is that correct? Do you see a 'Not responding' message in the title bar? What is your anti-virus software?

Woody93
Woody93 Ιδιοκτήτης ερώτησης

Ok, you´re right, it just hangs. And yes, there´s a "not responding" message. My Antivirus programm ist GData. But I use it since 2 years. And the Thunderbird problem first started in the last weeks. First it hung when I scrolled down in the window to search the appendix-document. But it was possible to find the documents with the search function. But two days ago, this also didn´t work anymore. Immedietely when I open the folders, thunderbird hangs...

christ1
christ1
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Try to start Windows in safe mode with networking enabled. - Win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode - Win8 https://support.microsoft.com/en-us/help/17076/windows-8-startup-settings-safe-mode - Win7 https://support.microsoft.com/en-us/help/17419/windows-7-advanced-startup-options-safe-mode#start-computer-safe-mode=windows-7

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/kb/safe-mode

Does the problem go away?

Wayne Mery
Wayne Mery
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Woody93,

It would be nice to have your reply to Christ1's question