Firefox keeps crashing in Windows 10
Here's a few crash reports.
bp-050144f5-efa4-44d0-8e1d-ef3d52150902 bp-38cb3aa9-f0af-4f56-b2fb-ad2402150902 bp-ee82ffa8-b7c6-40c5-b720-b039a2150902
Τροποποιήθηκε στις από το χρήστη cor-el
Επιλεγμένη λύση
Chaoz said
Sorry, don't know why it's formatted like that.
The forum software converts the crash report number into a link to it.
The crash report flagged these programs;
lpxpcom.dll = LastPass
atidxx32.dll = Advanced Micro Devices = http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64
As a test, disable LastPass.
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Sorry, don't know why it's formatted like that.
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
- Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
- Do NOT click the Reset button on the Safe Mode start window
- https://support.mozilla.org/kb/Safe+Mode
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
You can check for issues caused by plugins and set plugins to "Ask to Activate" on the "Firefox/Tools > Add-ons > Plugins" page (plugins are not affected by Firefox Safe Mode)
Do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware. All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php - AdwCleaner:
http://www.bleepingcomputer.com/download/adwcleaner/
http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml - SuperAntispyware:
http://www.superantispyware.com/ - Microsoft Safety Scanner:
http://www.microsoft.com/security/scanner/en-us/default.aspx - Windows Defender:
http://windows.microsoft.com/en-us/windows/using-defender - Spybot Search & Destroy:
http://www.safer-networking.org/en/index.html - Kasperky Free Security Scan:
http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
- Anti-rootkit utility TDSSKiller:
http://support.kaspersky.com/5350?el=88446
See also:
- "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
Επιλεγμένη λύση
Chaoz said
Sorry, don't know why it's formatted like that.
The forum software converts the crash report number into a link to it.
The crash report flagged these programs;
lpxpcom.dll = LastPass
atidxx32.dll = Advanced Micro Devices = http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64
As a test, disable LastPass.
Haven't had a crash so far since I disabled LastPass. But I can't live without it.
Contact their support and ask questions. Good luck.
I had LastPass disabled, but it crashed again just now.
https://crash-stats.mozilla.com/report/index/3677bf0b-ff0b-4ce7-8a9b-469fa2150905
atidxx32.dll = Advanced Micro Devices = http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64
check this:
- see if there are updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
https://forums.adobe.com/message/4468493#TemporaryWorkaround
- disable hardware acceleration in the Flash plugin
https://forums.adobe.com/thread/891337 See also: