Can someone help me understand my crash report? Alternatively how to save mails and calendar entries, de-install, re-install and copy back mails and calendar.
Here the report - thank you - some lines could be interpreted as if it crashed while it was checking for emails? Alternatively: Maybe when transferring the emails and calendar entries from my old laptop to my new one too much was copied because in the calendar section the "categories" are in the old laptop's language. Is there a manual how to do this right? Then I could save my mails and calendar entries on a stick, de-install and re-install Thunderbird and copy those files to somewhere in the thunderbird file structure. Thanks.
AdapterDeviceID: 0x0166 AdapterVendorID: 0x8086 Add-ons: %7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:3.3.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:31.1.2 AvailablePageFile: 3912282112 AvailablePhysicalMemory: 1165828096 AvailableVirtualMemory: 3551236096 BIOS_Manufacturer: FUJITSU // Phoenix Technologies Ltd. BlockedDllList: BreakpadReserveAddress: 44630016 BreakpadReserveSize: 41943040 BuildID: 20140923203151 CrashTime: 1413408162 EMCheckCompatibility: true Email: ib66ib66@yahoo.de FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1411741210 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0166, AdapterSubsysID: 16c110cf, AdapterDriverVersion: 8.15.10.2696 D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SecondsSinceLastCrash: 213357 StartupTime: 1413194836 SystemMemoryUsePercentage: 71 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 8261992448 TotalPhysicalMemory: 4131950592 TotalVirtualMemory: 4294836224 URL: Vendor: Version: 31.1.2 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 : MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
useragent_locale: en-GB
This report also contains technical information about the state of the application when it crashed.
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Absolutely, however can you submit them at about:support and copy the report id with the bp- at the front. The signature and stacktrace give the most info. It also correlates with a bug if there has been one filed already.
Thank you.
I sent the report every time it crashes via the automatic popup since several months. Is that what you mean? Or where do I find "about support". I found only branches where i can't write to and the community support. thanks.
Helen50, Not a problem. Please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Hi there, below I copied everything - why? Strangely the last ones are not in the overview, hardly any starting with bp although I submitted one yesterday and 2 or 3 two days before etc. I hope it helps finding out what's wrong. In my initial question is the copy of the latest one as text. Thank you: 385e3ef2-5610-4990-afce-ddf69d6a6b38 27.09.2014 01:19 b70b4dbf-9494-4a4e-9c6e-2d4eb75612e3 27.09.2014 01:10 c2592029-e3f5-42c4-b698-913a0c3b120d 19.09.2014 09:43 28492461-ccf4-427b-b682-625a23fcc460 09.09.2014 23:31 bp-fcd2d32c-f18b-4066-a9cf-632802140909 09.09.2014 23:28 a6382ed2-dc69-4373-bc9b-8e51cf86806e 08.09.2014 12:40 ffd3d50b-61ab-4e14-ab53-dc12431a33fd 05.09.2014 17:12 5d3a0662-1e65-4bc6-9f65-7e668cceaa95 01.09.2014 22:25 a8e90bb6-108c-44af-9159-71933fd4092b 31.08.2014 23:33 e214aace-64ec-4bf0-988b-8e3d9c17964f 29.08.2014 11:18 e79265f6-bd9e-4b58-9ba9-bdc4a8421e1d 15.08.2014 12:34 146e1cf8-ea65-4a9f-ab9e-dfd35a4a2073 29.07.2014 09:06 18f5973f-7727-42bd-a5ee-adb2557639b0 15.07.2014 23:44
I haven't heard from you. Just now another crash but NOTHING in about: crashes - just as before. Below the crash report. Can you help me?
AdapterDeviceID: 0x0166
AdapterVendorID: 0x8086
Add-ons: %7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:3.3.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:31.2.0
AvailablePageFile: 4069306368
AvailablePhysicalMemory: 1398665216
AvailableVirtualMemory: 3582554112
BIOS_Manufacturer: FUJITSU // Phoenix Technologies Ltd.
BlockedDllList:
BreakpadReserveAddress: 40566784
BreakpadReserveSize: 41943040
BuildID: 20141012121702
CrashTime: 1413581241
EMCheckCompatibility: true
Email: ib66ib66@yahoo.de
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1413409220
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0166, AdapterSubsysID: 16c110cf, AdapterDriverVersion: 8.15.10.2696
D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+
ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
ProductName: Thunderbird
ReleaseChannel: release
SecondsSinceLastCrash: 173079
StartupTime: 1413454761
SystemMemoryUsePercentage: 66
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 8261992448
TotalPhysicalMemory: 4131950592
TotalVirtualMemory: 4294836224
URL:
Vendor:
Version: 31.2.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 : MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
useragent_locale: en-GB
This report also contains technical information about the state of the application when it crashed.
and another one. it can be stable for 2 days or only hours. now it's only minutes. a reminder just popped up. help!
AdapterDeviceID: 0x0166 AdapterVendorID: 0x8086 Add-ons: %7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:3.3.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:31.2.0 AvailablePageFile: 4221698048 AvailablePhysicalMemory: 1567211520 AvailableVirtualMemory: 3793678336 BIOS_Manufacturer: FUJITSU // Phoenix Technologies Ltd. BlockedDllList: BreakpadReserveAddress: 46923776 BreakpadReserveSize: 41943040 BuildID: 20141012121702 CrashTime: 1413583729 EMCheckCompatibility: true Email: ib66ib66@yahoo.de FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1413409220 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0166, AdapterSubsysID: 16c110cf, AdapterDriverVersion: 8.15.10.2696 D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SecondsSinceLastCrash: 2488 StartupTime: 1413582646 SystemMemoryUsePercentage: 62 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 8261992448 TotalPhysicalMemory: 4131950592 TotalVirtualMemory: 4294836224 URL: Vendor: Version: 31.2.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 Service Provider : 2 : 1 : RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 Service Provider : 2 : 2 : RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD RfComm [Bluetooth] : 2 : 1 :
useragent_locale: en-GB
This report also contains technical information about the state of the application when it crashed.
The issue here is that your being told to post Firefox crashes when the program that is crashing is Thunderbird. A great way to be confused.
In Thunderbird Help menu (alt+H) > troubleshooting information scroll down to the crashes bit and copy and past what is there.
Thanks a lot. Here it is: bp-4c29933e-1c36-4ef5-941b-32c212141017 17.10.2014 bp-1fbeaa46-4c69-4a53-af2e-8f50a2141017 17.10.2014 bp-67e6a622-6caf-48e3-9008-60bb12141015 15.10.2014 bp-d752b168-6049-4c70-8bdd-b82e52141013 13.10.2014 bp-44ed3e33-5828-454b-8867-a56532141011 12.10.2014
what can I say.
Your crash is one of the most common in Thunderbird. The developers have a patch in the works. If you have that sort of Technical bent here is a link to the bug report. https://bugzilla.mozilla.org/show_bug.cgi?id=902158
Please post again when I get my answer about a test version with the fix. If they have one you could try it and see if it actually fixes your problem.
Hi Matt, thanks for the investigation. Is it dependent on the laptop? I had Acer before (also Windows 7) and no problems. It had a different system language but it would be funny if it worked better in a different language than English. The bug report is a bit cryptic to me. You say "please post again when I get my answer about a test version with the fix". How do I know when you get the answer? :-) I would love to try. Meanwhile I found out that the profile was copied from the old laptop in the right way. There is probably no use in de-installing and installing. I assume the bug is profile-independent? I found 2 plug-ins that it says are "unknown". Would it help to delete them? What does the bug report actually say? Thanks a lot for clarification.
Hi there, any news? Thanks and enjoy your Sunday.