HI cool-cool, When you download the attachment, the folder that it downloads to, do you have an application that can open that file type and has access to that download folder?

Depending on the file type, you may need another application to open the attachment. What is the file type?

Hello, which application would you recommend to open my attachments. my files are of word

Hi, These are for Android:

• Search on the play store for doc file readers
• I could not find any add ons for Android for this.
• There is Doc viewer but this is for google docs

These are for desktop:

• support.mozilla.org/en-US/kb/change-firefox-behavior-when-open-file Change what Firefox does when you click on or download a file
• https://support.mozilla.org/en-US/kb/cant-download-or-save-files

Hi guig2, thank you so much much for your help indeed the attachment opened, i appreciated your help. Never the less it seems a document which is protected does not open but its ok for now.

thank you once again

Hi cool-cool, not a problem. When you say protected, does this mean the os is not allowing apps to read it? It is possible to change the download directory, but the phone may need root access. Weird.

I will mark that as the solution, if this is incorrect please post back and I can undo that.