Firefox Community Forum

My firefox recently crashed (f5ea38ba-f4f8-4224-8ab8-982e19cc72f7) is the crash code if that helps it happened just now, i dont have any additional profiles and no folder such as "old firefox" is there any way i can recover all the information and my old settings or passwords or anything? I tried to log into my firefox account to sync up data but there was no update on the information

When I listen to music via Firefox, my computer goes into sleep mode after 15 minutes (windows close and password is required)^)^. I've looked everywhere to find a solution to this problem, but I can't find one... Can you help me?

I can no longer access my bank account login page. It says Error: Forbidden Your client does not have permission to get URL /login from this server. I can't find help and I'm totally frustrated. I AM NOT A COMPUTER TECH. I am just an end user and this is WAY WAY TOO COMPLICATED A PROCESS FOR ME

Mozillers,

I depend heavily in my environmental and other work on Firefox and am grateful for its ability to restore previous tabs when my laptop, not infrequently, stops working abruptly.

Now the much-used bookmarks have disappeared. A search site states promisingly:

"To restore Firefox bookmarks, use the built-in backup feature by going to Menu > Bookmarks > Manage Bookmarks > Import & Backup > Restore, then select a dated backup or a manual file (like a JSON backup) to bring back lost bookmarks..."

But my Firefox's Bookmarks drop-down menu has no Manage Bookmarks option. PLEASE, what must I do?

Elsewhere I managed to find this file which apparently contains recent bookmarks:

"C:\Users\User\AppData\Roaming\Mozilla\Firefox\Profiles\unk14jlv.default-release-1647366062305\bookmarkbackups\bookmarks-2025-12-26_95_4IdGtYxezJpwuH1UIiT1bRwe1K6bcGO8rv0mqa9rUWU=.jsonlz4"

But attempting to open it with Applications\firefox.exe (default) accomplishes nothing.

FOOL-proof instructions would be wonderful. Thank you.

I've been using Firefox for a while, and while there are many things I like about it, it has always been a resource hog. In the past I could get around this by just killing Firefox in Windows Resource Manager and restarting, but ever since getting a new computer an upgrading to Windows 11, it's gotten worse. Every couple of days my computer freezes for 10 or more minutes, I'm having to do a hard reboot ever few days, and I'm even bluescreening about twice a month. I'm pretty sure Firefox is the culprit because killing it will usually resolve the issue.

I'm wondering if there is some way to put Firefox in a sandbox so it does not consume nearly all available memory and other computer resources. It is by far the biggest consumer of resources on my system and I do not want to dedicate 4GB+ of memory to an app that is just showing a couple of web pages and playing YouTube videos.

In my Firefox browser, when i try to sign in to Youtube, a window says "there was an issue signing in to Youtube" pops up. None of the troubleshooting articles are helpful for my situation. My Firefox browser is up to the latest update - version 146 on windows 11. Youtube works, but i am prevented from signing in to my account.

I have used Youtube in Firefox before by signing in to my google account, the only thing that has changed was that I went into settings and cleared my browsing history, cache, and cookies. Once those were cleared, Youtube won't sign me in and only shows that error window.

In my Firefox browser settings, I have set Youtube to accept cookies and have disabled adblock for Youtube.

My Youtube account is still accessible using Chrome, but not in Firefox. Youtube WILL sign me in if i use Firefox private browsing. I'd rather not use chrome since Firefox is my primary browser and I'd rather not jump through the extra steps of google sign-in using private browsing.

I do have a Google account with my school institution, but that has never been an issue (expect it won't open google maps for some reason, not the issue here though). My Youtube has always been signed in with my personal Gmail, not my school Gmail. I'm not sure if that's interfering with anything.

To reinstate the main issue: I cleared my browsing data and cookies, now Youtube in Firefox won't sign me in.

Firefox fails to show short cuts in browser page and verified shortcuts is checked and can't find top sites settings. I previously had this show up every time I open Firefox.

cleaning up my computer, I accidentally deleted firefox. I had a list of favourite links, and I lost them. Is there any way of recovering my list of favourites?

thank you, Glen A Goodale, [email removed]@gmail.com

I cannot sign into Vanguard Mutual funds after 20 years of doing so. I can sign in using EDGE. I have the latest version of Firefox. I have some Ghostery stuff. I have Windows 11.

Anyone encounter the same problem?

When I open Firefox it can't find my profiles when I go into the profile manager it shows no profiles. Going to my computer I find the profiles where they should be. However under program files there is a Mozilla Firefox normal directory. Did they recently change default install areas or did something else screw up.

I have done malware scans using Malwarebytes and spybot and my antivirus program and all comes up clean. Windows is up to date, Windows 11 most current preview. I can't tell you the current Firefox version since it won't open without the profile. I did just create a new profile and Firefox version is 147.0B7. also just recently right after what I think was an update that lost all my open windows and tabs and there is no way to restore them if there is a backup anywhere

For some reason, after a restart everything in the Firefox Gmail window suddenly increased in size --- the print, symbols, everything. See pic below. I don't know if is a Firefox or Gmail problem.

Any help you can give will be greatly appreciated!

I have a local file I wish to view in firefox without starting a HTTP server (it's only docs for a crate I'm building) however Firefox is unable to open the file despite the file existing and having correct permissions. The file was in a separate mount (disk) to where Ffox is installed so I copied to to /tmp/ to remove that as a variable but still no joy..

➜ ~ file /tmp/index.html /tmp/index.html: HTML document, Unicode text, UTF-8 text, with very long lines (3556) ➜ ~ ls -la /tmp/index.html -rwxr-xr-x 1 ben ben 4208 Dec 30 14:04 /tmp/index.html

Am I missing some new setting which allows local file browsing using the good old 'file:///' protocol?

Thanks, Ben

OS Info: PRETTY_NAME="Ubuntu 24.04.3 LTS" NAME="Ubuntu" VERSION="24.04.3 LTS (Noble Numbat)" VERSION_CODENAME=noble

F/Fox version: 146.0.1 (64-bit)

Actually this is just the only route I could figure out to your page where I had PREVIOUSLY asked this question and was checking back in to see whether 'the Community' had given me an answer yet. I'm no doubt IMPATIENT since my bank told me I need you, not Google and Microsoft Edge , who I both HATE for coming on to MY laptop, asking for more information sharing and basically DEMANDING I follow their marketing instructions since they had somehow REMOVED the X at the top right corner and simultaneously BLOCKED my access to and use of my OWN laptop, so that each time I have NO OPTION but to turn off the power on my laptop, to "reboot" as they once said. If even a basic, ancient telephone can be HUNG UP on scammers.....forgive me. I REALLY want to use your search engine, as WELL as your site. Please advise.

Amazon pages don't load on Firefox 146.0.1 (64 bit). I'm using a Windows 11 Desktop PC. I cleared the cache but still have the problem. Please advise. I've used Firefox as my primary browser for decades but if this issue is not resolved, I may be forced to switch to a new primary browser. Anthony