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Secure Connection Failed: Error code: ssl_error_illegal_parameter_alert - New problem after website moved to new server.

  • 3 ŋuɖoɖowo
  • 9 masɔmasɔ sia le wosi
  • 543 views
  • Nuɖoɖo mlɔetɔ zoem

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My website was migrated to a new cloud server last week and after the move visitors to my site using Firefox have been intermittently receiving the following error when visiting a https:// url.


Secure Connection Failed

An error occurred during a connection to www.url.com SSL peer rejected a handshake message for unacceptable content. (Error code: ssl_error_illegal_parameter_alert)

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken site.


Upon a few refreshes the page may load again but often very slowly and often not all images will load.

The web hosts have tried many things, have had cpanel techs check the server and even set up a new ssl certificate to try and resolve the problem with no luck.

Researching the internet shows that people have faced this issue when upgrading Firefox or with certain AntiVirus software conflicts.

However I can't tell all FF visitors to start altering their config files in order to be able to visit my site. I don't understand how I didn't have this issue prior to the migration but now something has changed that no one knows how to resolve.

For reference: I am using FF 28.0 and I am not experiencing this SSL error on any other site other than my own since the migration.

Does anyone have any information on what the web host may be able to do to fix this SSL issue that only occurs for FireFox users?

Thank you for any suggestions you may be able to offer.

My website was migrated to a new cloud server last week and after the move visitors to my site using Firefox have been intermittently receiving the following error when visiting a https:// url. ---------------------------------------------------------------------- Secure Connection Failed An error occurred during a connection to www.url.com SSL peer rejected a handshake message for unacceptable content. (Error code: ssl_error_illegal_parameter_alert) The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken site. ---------------------------------------------------------------------- Upon a few refreshes the page may load again but often very slowly and often not all images will load. The web hosts have tried many things, have had cpanel techs check the server and even set up a new ssl certificate to try and resolve the problem with no luck. Researching the internet shows that people have faced this issue when upgrading Firefox or with certain AntiVirus software conflicts. However I can't tell all FF visitors to start altering their config files in order to be able to visit my site. I don't understand how I didn't have this issue prior to the migration but now something has changed that no one knows how to resolve. For reference: I am using FF 28.0 and I am not experiencing this SSL error on any other site other than my own since the migration. Does anyone have any information on what the web host may be able to do to fix this SSL issue that only occurs for FireFox users? Thank you for any suggestions you may be able to offer.

zoem trɔe

All Replies (3)

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Hello,

It looks to be firefox bug - tracked here https://bugzilla.mozilla.org/show_bug.cgi?id=951156


You can try this: In the URL bar, type about:config, accept the warning, search for tls, reset security.tls.version.min to default 0.


http://kb.mozillazine.org/Security.tls.version.*

Please reply back to us.

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Thank you for your response however it is not a feasible option to ask all of the visitors to my site using Firefox to change their config.

I am hoping there is something that can be fixed at the server level since this only began to happen with my website since the site was migrated to a new server.

I am not the only person to experience the error. I have received many messages from visitors having the same trouble.

Thanks again. I really appreciate you taking the time to have a look.

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Still experiencing this problem and hoping someone may have some ideas to try on the server.