Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

When I press "update" it runs forever, never completing the update. What am I doing wrong?

  • 1 ŋuɖoɖo
  • 2 masɔmasɔ sia le wosi
  • 14 views
  • Nuɖoɖo mlɔetɔ cor-el

Edhill
Edhill

I try to update. Press "Update Firefox" and leave it, as I do with all other program updates I receive on my Mac. I can leave it for 24 hours and still when I come back it's still running.

I then cancel it and a day or two later I get another offer to update. I've done this several times all with the same result.

Help!

I try to update. Press "Update Firefox" and leave it, as I do with all other program updates I receive on my Mac. I can leave it for 24 hours and still when I come back it's still running. I then cancel it and a day or two later I get another offer to update. I've done this several times all with the same result. Help!

All Replies (1)

cor-el
cor-el
  • Moderator

If you have problems with updating then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.