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No internet access via VPN

Firefox VPN
Denys replied
a.m.l.czajkowski
a.m.l.czajkowski

VPN is on. I can't access the internet. Error message is either: An error occurred during a connection to www.thewindowsclub.com. SSL received a record that exceeded the maximum permissible length.

Or: Connect to the internet You're offline. Check your connection.

I've googled the issue but it talks about ports and tunnels and going into settings. I've looked in the VPN Mozilla settings and there only seems the option to either include or exclude a website from the VPN. Nothing about different ports and testing. I've already written this message once but the VPN was on so it disconnected the internet and I lost this message! Trying a 2nd time now without the VPN

Any help? Or should I give up with it?

thanks Annie

VPN is on. I can't access the internet. Error message is either: An error occurred during a connection to www.thewindowsclub.com. SSL received a record that exceeded the maximum permissible length. Or: Connect to the internet You're offline. Check your connection. I've googled the issue but it talks about ports and tunnels and going into settings. I've looked in the VPN Mozilla settings and there only seems the option to either include or exclude a website from the VPN. Nothing about different ports and testing. I've already written this message once but the VPN was on so it disconnected the internet and I lost this message! Trying a 2nd time now without the VPN Any help? Or should I give up with it? thanks Annie

All Replies (2)

jbr
jbr
  • Contributor Ga 10 wo

Mozilla VPN as one of the paid products has a dedicated support, please submit your question with your Mozilla VPN app by going to Settings > Help > Contact Support. Alternatively, you can sign in to the Mozilla account connected to your subscription here (if not already) and then use this link to get individual help.

Denys
Denys
  • Moderator
  • Contributor Ga 10 wo

Looks like you are referring to the built-in VPN in Firefox, though... Could you please clarify that?

Also, what happens when you change location? Doesn't the issue go away with any different locations?

Bia biabia

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