Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Samsung says app does not allow backups, so lost all home screen and bookmarks

  • 2 ŋuɖoɖowo
  • 0 masɔmasɔ sia le wosi
  • Nuɖoɖo mlɔetɔ Denys
  • Open

jim.frankland
jim.frankland

Trashed phone, upon restore, all home screen and all Firefox bookmarks gone, can't recover shortcuts on home screen

Samsung says "app does not allow backups"

Trashed phone, upon restore, all home screen and all Firefox bookmarks gone, can't recover shortcuts on home screen Samsung says "app does not allow backups"

All Replies (2)

jim.frankland
jim.frankland Biabia la

Image

Denys
Denys
  • Moderator
  • Top 10 Contributor

Hi,

If you used Sync, you may be able to recover your data by simply signing in to your Mozilla account.

Bia biabia

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.