Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.
Wo ɖo eŋu Wode archive me

Search broken. All searches go to perplexity.ai

Firefox for Enterprise Customization
citizen1138x replied
citizen1138x
citizen1138x

I want nothing to do with AI.

I have unticked perplexity.ai in preferences#search but every search from the search bar and address bar goes to perplexity.ai then immediately crashes and displays "Internal Error".

To use DDG I have to type duckduckgo.com on the address bar then search from there.

Firefox 140.4.0 ESR.

I've' scanned the PC with malwarebytes. I restored windows from a backup image I haven't made any changes to the PC at all. Was working fine in the AM but by later afternoon, it started using perplexity.ai exclusively.

How do I get rid of perplexity.ai

I want nothing to do with AI. I have unticked perplexity.ai in preferences#search but every search from the search bar and address bar goes to perplexity.ai then immediately crashes and displays "Internal Error". To use DDG I have to type duckduckgo.com on the address bar then search from there. Firefox 140.4.0 ESR. I've' scanned the PC with malwarebytes. I restored windows from a backup image I haven't made any changes to the PC at all. Was working fine in the AM but by later afternoon, it started using perplexity.ai exclusively. How do I get rid of perplexity.ai

citizen1138x trɔe

All Replies (3)

citizen1138x
citizen1138x Biabia la

Ɖɔɖɔɖo si wotia

Fixed it. Created a new profile from scratch. I'd sure love to know why it switched from DDG to perplexity.ai though

Standard8
Standard8 Mozilla Staff

Hi,

Did you change your default search engine at the top of the about:preferences#search page? Unticking only removes it from being displayed in the address bar / search bar, it wouldn't affect what the default engine actually is.

citizen1138x
citizen1138x Biabia la

Yes, I had made sure DuckDuckGo was selected as the default and was the only search engine ticked futher down.

I installed 140.4.0esr on 16th October. I hadn't been making changes at all. It just decided a few weeks later that it wanted to force AI on me.

Anyway, creating a new profile seems to have works.

citizen1138x trɔe