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Can't Open Thunderbird on new PC

  • 1 ŋuɖoɖo
  • 0 masɔmasɔ sia le wosi
  • 13 views
  • Nuɖoɖo mlɔetɔ david

klicksmarketing
klicksmarketing
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Hi,

I have transferred Thunderbird to a new computer. It opens fine, but it's looking for me to enter new info all over again.

So it looks like it is not finding the right info in the profile.ini file.

Please tell me how to fix this, and let me know in which folders the email information is stored, in case I need to back up all my emails.

In my Thunderbird email client I have 4 email addresses.

The program is in: C:\Program Files\Mozilla Thunderbird\thunderbird.exe


The Profile Folder in Thunderbird itself lists: zvhtqvg2.default-release-1

But in AppData\Roaming\Thunderbird\Profis lists 2 files: 0jyd0ev.default-release zvhtqvg2.default-release-1

In Windows(C)\Users\ted\AppData\Roaming\Thunderbird the profiles.ini file list the following:

[Install746F856C10C5FA7C] Default=Profiles/0jyd0ev.default-release Locked=1

[InstallD78BF5DD33499EC2] Default=Profiles/zvhtqvg2.default-release-1 Locked=1

[Profile1] Name=default IsRelative=1 Path=Profiles/0jyd0ev.default-release Default=1

[Profile0] Name=default-release IsRelative=1 Path=Profiles/0jyd0ev.default-release

[General] StartWithLastProfile=1 Version=2

[Profile2] Name=default-release-1 IsRelative=1 Path=Profiles/zvhtqvg2.default-release-1

Thank you, Ted

Hi, I have transferred Thunderbird to a new computer. It opens fine, but it's looking for me to enter new info all over again. So it looks like it is not finding the right info in the profile.ini file. Please tell me how to fix this, and let me know in which folders the email information is stored, in case I need to back up all my emails. In my Thunderbird email client I have 4 email addresses. The program is in: C:\Program Files\Mozilla Thunderbird\thunderbird.exe The Profile Folder in Thunderbird itself lists: zvhtqvg2.default-release-1 But in AppData\Roaming\Thunderbird\Profis lists 2 files: 0jyd0ev.default-release zvhtqvg2.default-release-1 In Windows(C)\Users\ted\AppData\Roaming\Thunderbird the profiles.ini file list the following: [Install746F856C10C5FA7C] Default=Profiles/0jyd0ev.default-release Locked=1 [InstallD78BF5DD33499EC2] Default=Profiles/zvhtqvg2.default-release-1 Locked=1 [Profile1] Name=default IsRelative=1 Path=Profiles/0jyd0ev.default-release Default=1 [Profile0] Name=default-release IsRelative=1 Path=Profiles/0jyd0ev.default-release [General] StartWithLastProfile=1 Version=2 [Profile2] Name=default-release-1 IsRelative=1 Path=Profiles/zvhtqvg2.default-release-1 Thank you, Ted

Wayne Mery trɔe

All Replies (1)

david
david
  • Top 10 Contributor
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Tell us in detail what you did and it will be easier to advise. Here are the recommended steps:

Here is the link for moving a profile in Windows when installed in default location: 

https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer

here is the info in brief steps:

  1. ensure thunderbird is NOT running on old machine
  2. enter %appdata% in search window on task bar and press Enter key
  3. this should open windows file explorer in Appdata\roaming folder
  4. highlight the Thunderbird folder and copy to external media
  5. ensure thunderbird is installed on second computer, started once and NOT running
  6. enter %appdata% in search window on task bar and press Enter key
  7. you should be in Appdata\roaming folder , copy&paste the exported Thunderbird folder there. This may prompt to overwrite an existing folder of same name. allow it
  8. start thunderbird and all should be there

Once we know how you did it differently, it will be easier to make suggestions. thank you.

Bia biabia

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