Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How to best use threads and threading ?

  • 8 ŋuɖoɖowo
  • 0 masɔmasɔ sia le wosi
  • 9 views
  • Nuɖoɖo mlɔetɔ Wayne Mery

more options

Hi,

I just cannot find any information on how Thunderbird designers see the Threads / Threading features to be used. How would I use it ? What are my (individual) choices for configuration ? etc.

The only info I can find is : [how to manage and turn on/off the feature].

...and of course lots unhappy user voices across the forums.


So: How would I use it ? What are my (individual) choices for configuration ? etc. Please link the respective Mozilla resource (blog, help, user design doc, ... whatever).

Ah, to start with, a description of how the feature is meant to behave, can be a start. (Sorry, I was just too stupid to find that)

Hi, I just cannot find any information on how Thunderbird designers see the Threads / Threading features to be used. How would I use it ? What are my (individual) choices for configuration ? etc. The only info I can find is : [[https://support.mozilla.org/en-US/kb/message-threading-thunderbird how to manage and turn on/off the feature]]. ...and of course lots unhappy user voices across the forums. So: How would I use it ? What are my (individual) choices for configuration ? etc. Please link the respective Mozilla resource (blog, help, user design doc, ... whatever). Ah, to start with, a description of how the feature is meant to behave, can be a start. (Sorry, I was just too stupid to find that)

chRIS trɔe

All Replies (8)

more options

A bit dated, but a good reference: https://support.mozilla.org/en-US/kb/message-threading-thunderbird You can set this at settings>appearance (which was not available when above article was written)

Helpful?

more options

Thanks - but that's the one resource I had (tried to) linked above. (broken link corrected) It says nothing but (summary): threading is super helpful ! Push here to turn it on , or off, or upside down.

Helpful?

more options

I disagree. This paragraph is on that page and seems to explain the issue well:

Threading puts email conversations together hierarchically. This is especially handy to keep conversations on mailing lists organized, with a lot of people replying to various messages of a conversation. Also, it saves you from losing individual messages of a conversation in stacks of other messages, and lets you perform mass actions like deleting or ignoring a whole conversation.

Helpful?

more options

So: How would I use it ?

People across the web report:

  • Visibility of new or unread messages: Users complain they “miss” new messages if the thread looks like nothing changed and they don’t see any indicator. When threads are collapsed, it may be unclear whether a thread has new/unread replies, unless one expands it.
  • How to go about Sent messages ? They are not grouped as part of the thread ? A mysterious “open in conversation” or similar feature ? This irritates people who expect a thread to be “everything around a topic” .
  • It is not always clear to users what exactly “threaded”, “unthreaded”, “grouped by sort” mean in practice.
  • Bulleted list itemSome menu items/settings are buried or behave unexpectedly. E.g. when new messages arrive, threading may re-enable or the view may change in ways users didn’t choose.

Helpful?

more options

Threading as implemented in Thunderbird and in the context of this discussion is the grouping of related messages in the same folder.

If you want grouping of messages across folders, you can create a saved search aka virtual folder, for example a virtual that contains both inbox and sent folder messages. https://support.mozilla.org/en-US/kb/using-saved-searches.

When we get new code later in 2026, the problems you describe should be solved.

Helpful?

more options

Thanks Wayne.

My summary, overall, the rollout of threading to me feels like a deja-vue of the "New Outlook". Users forced to adopt, when features are weak, missing or with many known issues. Actually, with Thunderbird I've been looking for an alternative to such annoyances.

Helpful?

more options

If you don’t like threading, don’t use it. No one is forced to use it. No one has to use it.

Some posts on this topic have more to do with people’s inappropriate expectations of threading than with the function.

But there are indeed problems with threading. A whole new approach to conversations is in development.

Helpful?

more options

I don't see the comparison to Outlook - Thunderbird threading method hasn't changed in decades, only the default has changed, which can be reversed as Rick indicates and documented in the previously mentioned article. https://support.mozilla.org/en-US/kb/message-threading-thunderbird#w_changing-default-threading-mode

Helpful?

Bia biabia

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.